A1S = Avaya One Source
ACCS = Avaya Contact Center Select
ADI = Avaya Direct International
ASBCE = Avaya Session Border Controller for Enterprise
ARS = Alternative Route Selection
ASD = Avaya Solution Designer
AVG = Avaya VPN Gateway
BRI = Basic Rate Interface (ISDN trunk)
CLI = Command Line Interpreter
CSQT = Consolidated Services Quoting Tool
DHCP = Dynamic Host Control Protocol
DID = Direct Inward Dial
EoSS = End of Services Support
FQDN = Fully Qualified Domain Name
GRT = Global Registration Tool from Avaya
GSS = Global Support Services from Avaya
IP = Internet Protocol, part of the TCP/IP protocol stack
IPOCC = IP Office Contact Center
IPOL = IP Office on Linux (referred to IP Office Server Edition or Select)
IPOSS = IP Office Support Services
ISDN = Integrated Services Digital Network
IT = Information Technology
LAC = License Activation Code
LAN = Local Area Network
LDAP = Lightweight Directory Access Protocol
NAPT = Network Address Port Translation
NAT = Network Address Translation, used with Virtual Private Networks
NT = Microsoft New Technology Operating System
OSSI = Operations Support System Interface, a batch-oriented DEFINITY protocol
OVA = Open Virtual Appliance
PLDS = Product Licensing and Distribution System
(the Avaya website tools used to download licensing and software for Avaya products)
POS = Point of Sale
POTS = Plain Old Telephone Service
PRI = Primary Rate Interface (ISDN trunk)
PSTN = Public Switched Telephone Network
RAID = Redundant Array of Inexpensive Disks
RAS = Registration, Authentication, and Status (the overall process of establishing communication between an endpoint and a switch, in the H.323 protocol)
RTCP = Real-time Control Protocol
SAL = Secure Access Link
SAP = This isn’t an acronym, but rather the name of the company that sold an ordering and tracking system to Avaya.
SBC = Session Border Controller
SE = Server Edition of IP Office
SCN = Small Community Network
SGCP = Simple Gateway Control Protocol
SI = Streamlined Implementation process
SIP = Session Initiation Protocol
SME = Small and Medium Enterprise
SMTP = Simple Mail Transfer Protocol
SNMP = Simple Network Management Protocol
SPC = Avaya Services Product Connect, which links the RTS / GSO to customer products via IP
SPE = Service Price Element
SSL/VPN = Secure Socket Layer/Virtual Private Network
Standard Edition = A term that collectively refers to Essential Edition and/or Preferred Edition in IP Office R10.0 and serves to provide differentiation from Server Edition and Select Server Edition.
STUN = Simple Transversal of UDP (User Datagram Protocol) through NAT (Network Address Translation)
T.38 = Procedures for real-time group 3 facsimile communications over IP Networks
TAC = In-country Avaya Technical Assistance Center
TCP = Transmission Control Protocol (a reliable end-to-end transport-level protocol which provides error detection and correction, flow control, and sequencing; the Internet standard reliable transport protocol)
TCO = Total Cost of Ownership
TFTP = Trivial File Transfer Protocol
TIEU = Technical Instructor – End User
TLS = Transport Layer Security
TSAPI = Telephony Services Application Programming Interface. TSAPI also is a key integration for Outbound Call Management enabling call generation based on data base prompts.
TSC = Technical Service Center
TSC-SS = Technical Service Center Support System (replaced by Maestro)
UC = Unified Communications
UCM = Unified Communications Module (enable UC Applications on IP500 V2)
UDP = Uniform Dial Plan
UDP = User Datagram Protocol, (a connectionless protocol that, like TCP, runs on top of IP networks. Unlike TCP/IP, UDP/IP provides very few error recovery services, offering instead a direct way to send and receive datagrams over an IP network. It’s used primarily for broadcasting messages over a network in real time)
VOIP = Voice Over Internet Protocol
VLSM = VLSM is defined as a redefinition of the subnet mask, allowing for a more efficient allocation of IP addresses within a traditional classful block. During administration, the user will input a Network Bits value between 1and 30 on the IP-Route form which will correspond to a particular subnet mask.
VNMA = Voice Network Management Assist offer, previously known as Qualnet
VPN = Virtual Private Network
WAN = Wide Area Network
XML = Extensible Markup Language
ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc.
ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.