XIMA Chronicall, started out as a simple call event monitoring application, but it has evolved into an all-purpose custom call reporting, call recording and real-time display software suite.
Modules:
Standard Reports; Over 50 reports, charts, and graphs that are ready for you to report on your data
Custom Reports; XIMA has made it easy to make custom reports for your unique information that isn’t covered in Standard Reports
Recording Library; Automatically catalogs recorded calls and makes them ready to listen
Realtime; Brings you better real-time statistics and detailed reports to make management simple
Agent Dashboards; Agent Dashboards is a revolutionary solution that brings real time data to your desktop and offers an easy way to see the status of other users
Xima Care; Is world class service and support. Xima Care provides you unlimited access to the Xima support team for technical support, remote installation, training, and much more (annual subscription)
Who Is Xima? – An industry leading software company that provides simple and intuitive custom call reporting, call recording and call display solutions that make managing your team simple.
ECS is an XIMA Authorized Reseller located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc.
ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.