We/ECS are an Avaya Authorized Business Partner in the states of Washington & Oregon
We provide various Voice, Data, & VoIP products & services to businesses throughout Oregon & Washington.
IP Office Installation:
- • Site survey
- • Database Planning
- • Location Planning, phone backboard or data room/rack
- • Confirm if the Carrier Services need extended to the IP Office location
- • Confirm that an Ethernet switch port is available for the IP Office system
- • Confirm that an Ethernet switch port is available for the Voicemail Pro (if needed)
- • Confirm whether we are deploying a separate VLAN for VoIP
- • Confirm that the Network Infrastructure is adequate for the planned install
- • Confirm whether a Network Assessment is needed
- • Confirm whether there will be remote sites or users
- • Confirm what the Firewall is and that is capable of the VoIP and/or SIP functions required
- • Confirm which Messaging System will be used (Essential Edition (Embedded on SD Card or Voicemail PRO)
- • Set-up, interface, & test with overhead paging
- • Set-up, interface, & test with Music On Hold
- • Set-up, interface, & test Headsets
- • Patch, place, & test Analog Telephones/Devices
- • Patch, place, & test Digital Telephones
- • Patch, place, & test IP telephones
IP Office System Programming:
- • Program system prior to installation
- • Program, implement & test Telephone Lines/Trunks
- • Program, implement & test Users/Extensions/Stations
- • Program, implement & test Feature/Short Codes
- • Program, implement & test Call Routing
- • Program, implement & test Analog Lines
- • Program, implement & test T1/PRI Dial-Tone
- • Program, implement & test SIP Dial-Tone
- • Program, Monitor, & test Porting of telephone numbers to SIP
- • Program, implement & test forward/copy to email
- • Program Messaging System prior to installation
- • Program, implement & test Day/Night Auto-Attendants
- • Program, implement & test Meet-Me Conferencing
- • Program, implement & test Hunt Groups
- • Program, implement & test Call Queuing
Training:
- • First day of business (FDOB) help-desk support
- • Provide user documentation & End-User Training (per phone type)
- • Provide Basic IP Office System Administrative Training
ECS is an authorized AVAYA IP Office reseller located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc.
ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.