Over the years Xima Software has continued to improve their software to fit customer’s needs. There are so many features that get added sometimes smaller features get lost or forgotten about. These enhancements truly set their software apart from the competition! 911 Alerting: This feature is available with every Chronicall installation and allows customers to know as soon as someone on the associated IP Office calls 911. You can receive desktop notifications, email or SMS Text. Available on IP Office and Avaya Communication Manager using AES and TSAPI licenses.
Cradle to Grave: Many call accounting and call reporting solutions say they offer Cradle to Grave Reporting. Where Chronicall is unique is they not only say that, they show it through their Cradle to Grave program. This program allows for the customer to change the layout of the available fields to fit their business needs. Their unique call filter allows you to find your calls easily. It also gives you an in-depth view for you to be able to manage your employee’s performance appropriately. Available on IP Office and Avaya Communication Manager using AES and TSAPI licenses.
Realtime Alerts and Triggers: Realtime displays are critical for most business, but the reality is supervisors and managers don’t have time to look at the screen all day, every day. That’s where Realtime Alerts and Triggers can help their business thrive. They can be notified via email, SMS Text or pop screen messages whenever there is a problem. Maybe it’s too many calls in queue, or they have been in queue too long. Maybe all of their agents logged out at the same time, or they have been on break for too long. Chronicall Realtime Alerts and Triggers has them covered. Available on IP Office and Avaya Communication Manager using AES and TSAPI licenses.
Xima Custom Reports: Xima Software realizes that their Standard Reports aren’t going to fit the needs of every business. This is because every business is unique and their reporting requirements are going to vary. However, that is why Xima created Custom Reports. Customers don’t need to be a developer, they don’t need to know how to write Crystal Reports. All they need to do is walk through Xima’s Report Creator Wizard and they will have their specific report within minutes.
ECS is an authorized Xima Software reseller located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc.
ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.