Avaya IP Office Release 10 is coming out in 2016. Xima is excited about this new release for many reasons. Xima has been collaborating with Avaya over the past year on developing a new set of modern APIs that will provide more flexibility and sustainability to Chronicall. Xima has achieved that with IP Office Release 10 and the new ‘DevLink3′ API. Chronicall is ahead of the game and has been logging using the new DevLink3 API for several months now.
Chronicall will use a new and secure way to connect to Avaya IP Office rather than using the non-secure System Monitor interface. This means that Chronicall will employ a secure connection to communicate with Avaya IP Office, via TCP (connection-oriented) and not rely on UDP (connection-less) methods. Chronicall will still collect all the wonderful detailed information from Avaya IP Office that end-users have grown accustomed to but with more reliability and certainty. Therefore, only positive changes and enhancements for Xima’s world-class logging mechanism called Chronicall.
There will be one change on the licensing side: Avaya will now require Chronicall to use the Avaya CTI license on Avaya IP Office Release 10 and beyond.
Xima is excited for the new changes with the new API as this will strengthen the accuracy and longevity of Chronicall and further augments their solid working relationship with Avaya.
ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc.
ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.