AVAYA IP Office Warranty & Optional Support Services
Hardware Warranty: 1-Year for hardware components that are found to be defective
Software Warranty: 90-Days
Notes:
• Avaya hardware warranty is on a return-and-replace basis
• IP Office Support Services (IPOSS) is available to customers on R8.1 or higher
• Telephone set replacement coverage is not included in IP Office Support Services
IPOSS is available in 1-Year, 3-Year, or 5-Year Agreement.
IPOSS Provides:
• Avaya Remote Technical Support (RTS)
• Next Business Day (NBD) Advanced Parts Replacement (APR)
IPOSS Benefits:
• access to all major software upgrades at no additional cost (during term of agreement)
• immediate access to new/increased functionality (via upgrades) to enhance your business
• access to Avaya support website, service packs, & patches
• access to minor releases to correct bugs and other issues
• all IPOSS coverage options include remote support for both software and hardware components
• access to all of Avaya’s web services such as documentation, tools, & Knowledge Base
• flexible support to match your operating hours (8×5 or 24×7 support)