Efficient and Professional Desktop Call Handling Application
Overview
Receptionists can handle dozens, even hundreds of calls daily, so it’s easy to see how important it is to deploy a phone application that allows for efficient call handling. IP Office Receptionist offers a visual display of incoming calls and call status throughout the business on an easy-to-use PC interface. With visual access to everyone’s phone status – who’s busy, on the phone, away from their desk – receptionists can route calls quickly and accurately with a mouse click.
Receptionist is a powerful application that allows a single operator to manage calls for single site offices and even multiple locations to ensure prompt and professional handling of all calls.
Capabilities:
Fast, Accurate Call Handling
With its intuitive PC interface Receptionist allows for convenient click-and-drag call handling that helps improve the efficiency and effectiveness of the operator, even with large call volumes.
Visual Call Status
Receptionists can see the status and availability of all associates on the network – who’s on the phone, away from their desk, not to be disturbed, etc. – helping with speed and accuracy of call routing.
Centralized Call Management
With Receptionist, a single operator can handle calls for multiple offices – transferring calls between locations, adding people to conferences, managing voicemail messages for associates. The result: streamlined operations, consistency of service and cost savings.
Call Handling For Multiple Businesses
When an operator manages calls for multiple businesses (for example, in a shared office environment), Receptionist enables the operator to quickly and accurately identify callers, greet them appropriately, and route calls to the right business. Sharing the receptionist resource reduces costs.
Benefits:
Streamline Operations
Handle large call volumes with just a single receptionist, in standalone or multi-site environments; use a single operator to manage calls for multiple businesses
Provide Professional Service To Callers
Easy-to-use interface means receptionists can see the status of users on the network to quickly and accurately route calls to the right people
Specifications:
Format
IP Office License Key and Software Download
System Requirements
IP Office with Essential, Preferred, Advanced, or Server Edition
User Requirements
• Any IP Office telephone
• Ethernet-attached PC using Windows XP or Windows Vista Business/Enterprise/Ultimate or Windows 7 Professional/Enterprise/Ultimate
For complete and latest PC and Server specifications, refer to latest Avaya IP Office Technical Bulletin and Technical Tip documents.
Feature Detail
IP Office Receptionist solution provides:
• Inbound & Outbound Call handling
• Phone Call Control including Conference Call Control & Conference Rooms; Transfer, Hold, and Park via drag & drop
• Up to 16 Park Slots with customized labels
• Configuration of Phone Preferences
• Receive Caller ID & Name Display (provided by local service provider)
• Speed Dial and Busy Lamp Field management of users within and across the enterprise
• Local Phone Directory
• Separate Call history logs – All, Incoming, Outgoing, Missed Calls, Messages
• Ability to create script for incoming call handling
• Time on Call display
• Monitoring of up to 8 Queues & ability to answer calls in queue
• Simple Outlook contact record creation
• Distinctive Ringing using WAV file
• Centralized receptionist across connected locations
NOTE:
Maximum of four (4) Receptionist Licenses per IP Office
To learn more about IP Office visit:
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com
About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.
For more information please visit www.avaya.com or www.GoECS.com