Powerful and Effective Messaging Applications
Overview
IP Office Messaging applications do much more than simply answer calls when employees aren’t at their desks. Messaging applications help ensure businesses effectively interact with customers and colleagues to keep operations running smoothly.
Easy to use and administer, yet offering sophisticated “big business” capabilities, IP Office Messaging includes applications for voicemail, e-mail, unified messaging, interactive voice response and distributed and networked messaging. IP Office Messaging helps keep operations running smoothly by helping businesses communicate with speed and efficiency.
Capabilities
Automated Attendant
Free up staff with automated, customizable caller greetings. Easily provide answers to frequently asked questions. IP Office automated attendants improve efficiency and customer service, and can be customized to handle calls differently, at different times of day.
Voicemail
Sophisticated voicemail capabilities help make employees more productive and speed decision-making. Send a voice message to one or all employees quickly and easily. Accurately address messages by name or extension. With Preferred Edition, IP Office voicemail can automatically “find” you when you’re out of the office to alert you of new messages.
Voicemail to E-mail presentation
Access voicemail and e-mail in one mailbox and see all your messages together. Receive voicemail messages attached to an e-mail and access them remotely on your PC without having to dial into the phone system. Save and forward voice messages just like e-mail. With IP Office Preferred Edition, users can hear e-mails read over the phone and reply to them while on the move.
Unified Messaging
IP Office Preferred Edition enhances built-in voicemail to email capability by adding synchronization, helping to keep mailboxes up to date. Delete a voicemail message from your email Inbox and it is simultaneously deleted from the voicemail box. The reverse is also true. Additionally, Preferred Edition provides the ability to access voicemail messages through a web-based browser without dialing into the mailbox from a telephone.
Distributed Voice Messaging
For businesses with more than one location, distributed voice messaging can help improve business continuity. Systems can automatically back up messages, and even take over should another one fail. Administrators can easily manage all messaging systems from a central location.
Specifications – IP Office Essential Edition
Format: Secure Digital (SD) Card
System Requirement: IP Office 500
User Requirements: Any telephone
Maximum Number of Concurrent Calls: 6 Maximum
Storage Time: 15 to 25 hours
Specifications – IP Office Preferred Edition
Format: DVD or Download
System Requirements:
IP Office 500
Ethernet-attached PC running one of the following Server Operating systems: Microsoft Windows Server 2003 (32-bit), Small Business Server 2003 (32-bit and 64-bit), Microsoft Windows Server 2008 (32-bit and 64-bit), Windows Server 2008 R2
Ethernet attached PC configured with Applications DVD Server (Windows OS not required)
Voicemail synchronization in Email and Browser based access to voicemail works with any IMAP mail client (Outlook); Web access supported on Microsoft Windows Server 2003, Windows Server 2008, and Windows Server 2008 R2
For complete and latest PC and Server specifications, refer to latest Avaya IP Office Technical Bulletin and Technical Tip documents.
User Requirements:
Any telephone
Voicemail synchronization in Email and Browser based access to voicemail works with any IMAP mail client (Outlook)
Maximum Number of Concurrent Calls: Up to 40
Storage Time: PC/Server Dependent (1MB per minute)
To learn more about IP Office visit:
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com
About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.
For more information please visit www.avaya.com or www.GoECS.com