ECS “Remote” Technical Support Service Plans Available:
Remote Technical Support, Programming, & Troubleshooting (8X5) (1YR Pre-Paid)
Remote Technical Support, Programming, & Troubleshooting (8X5) (3YR Pre-Paid)
Remote Technical Support, Programming, & Troubleshooting (8X5) (5YR Pre-Paid)
Benefits Include:
priority dispatch (over non warranty, non-service plan customers)
remote labor for installing upgrades, service packs, & patches
remote labor for programming for moves, adds, & changes
remote labor for troubleshooting hardware problems
remote labor for troubleshooting software problems
remote “helpdesk” support
remote “after-hours” labor for service effecting work (example = upgrade, re-boot, etc.)
remote carrier services troubleshooting, trouble reporting, & problem resolution
guaranteed remote response time for major outages = 2-Hours
guaranteed remote response time for minor outages = NBD to 3-Day
guaranteed remote response time for moves, adds, changes = NBD to 3-Day
Note:
NBD = Next Business Day