How Leasing Works
A lease is an easy way to enjoy the benefits of the latest technology without assuming the up-front costs, and risks, of ownership. FYI, we’ll refer to “equipment leases” periodically, but do keep in mind that your lease may include both equipment and services, plus the additional costs of taxes, installation, and shipping.

Simply defined, a lease is a usage agreement between an equipment owner (lessor) and a user of that equipment (the lessee). The lessee pays a periodic fee, usually monthly, to the lessor for the use of the property. Generally, leases take the form of written contracts with specific terms and conditions spelled out: length of lease term (usually 24, 36, 48, or 60 months), amount and timing of lease payments, and any end-of-lease conditions or stipulations.

The lessor is usually viewed as the owner of the equipment during the lease term, but depending on the type of lease chosen, either the lessee or the lessor may be able to claim the tax benefits of equipment ownership.

Selecting the Right Type of Lease
We offer several types of leases for businesses, including True Leases, Finance Leases, and SelectValue.

True Lease
A True Lease is another term for a tax lease where, for IRS purposes, the lessee (the customer) could claim the entire amount of the lease payment as an operating expense or tax deduction. This type of lease typically provides the lowest monthly payment, and can often be structured to meet the requirements for operating lease treatment.

The following options are available at the end of the lease term:
●          Replace equipment with the latest technology
(and enter into a new lease agreement)
●          Renew the lease at a monthly amount based on the equipment’s fair market value and the renewal term*
●          Purchase the equipment at its fair market value
●          Return the equipment to the lessor

Finance Lease
Under a Finance Lease, the lessee (the customer) is able to claim the benefits of ownership for IRS purposes (the lessor, however, is the actual owner). That means the lessee is entitled to claim depreciation and interest expense deductions in lieu of an operating expense deduction. Most common are two types of Finance Leases: the $1 purchase option lease, and the 10% purchase option lease.

$1.00 Purchase Option Lease
This type of lease is suited to businesses that plan to keep their equipment after their lease term ends. At the end of the lease, three options are available:
●          Replace equipment with the latest technology (and enter into a new lease agreement)
●          Purchase the equipment for $1
●          Return the equipment to the lessor

10% Purchase Option Lease
This lease structure is designed for businesses that want the flexibility to purchase, continue leasing, or return the equipment at the end of the term, but want to lock in end-of-lease costs at the time the lease is initiated. At the end of the lease term, the following options are available:
●          Replace equipment with the latest technology (and enter into a new lease   agreement)
●          Purchase the equipment for 10% of the original financed amount
●          Return the equipment to the lessor

SelectValue Lease
Are You Undecided between leasing or paying cash? SelectValue is a unique financing option that provides a lessee with the flexibility to convert to a cash sale. This 36-month Fair Market Value (FMV) True Lease provides a lessee with a 9-month window where they can exercise an early purchase option equal to the original equipment cost, plus insurance and other charges, less payments made to date. One advance payment will be kept as a fee if the early purchase option is exercised.

Be sure to consult your own accountant or tax advisor regarding the tax consequences of your leasing and financing transactions.

*Fair Market Value (FMV) is the price for which the equipment could be rented or sold in a transaction between unrelated parties. The fair market value is determined by the lessor at the end of the lease term.

Message from AFS President & COO, Kiran Kapur
“The focus of our organization is to provide innovative financing solutions for Avaya’s products and services. We make it easy for our customers to acquire or upgrade equipment, keeping them on the cutting edge of technology and helping them effectively compete in today’s rapidly-changing business environment. Avaya Financial Services provides Industry-Leading Financing Solutions to our customers, we are 100% synchronized with Avaya’s marketing and sales efforts, and we deliver high-quality Global Asset Financing.”

Industry-Leading Financing Solutions & Customer Service
Unlike many other financing companies, AFS will finance entire solutions; telecommunications, data equipment, wire, services, and maintenance. Their 22 years experience in the telecommunications and data market allows them to offer market leading structures and terms. A full range of financial products are available to meet their customers’ unique requirements, including government and education offers.

AFS philosophy is “end to end” customer satisfaction from lease commencement to termination. AFS continuously evaluates customer satisfaction levels through formal market research studies, and  take corrective actions swiftly. As such, AFS provide customers with:
●          Fast, efficient, and customer-friendly credit applications and decisions
●          Minimal, easy-to-understand lease documentation
●          Knowledgeable, easy-to-reach customer service personnel
●          Accurate, easy-to-understand customer invoices
●          Internet applications that provide account access

AFS is committed to continually investing in resources and technology to enhance their customer service capabilities.

Seamless Integration of Sales & Service
By partnering with AFS, Avaya is able to offer you the advantage of “one-stop-shopping.” Simply place one call to an Avaya sales representative or authorized dealer to have all your equipment, service, and financing needs met. This is facilitated by:
●          Co-location and training of our customer sales teams throughout the world
●          Integration of our customer ordering systems
●          A shared business objective – customer satisfaction

Global Financing Solutions
With operations in 29 countries, AFS has detailed knowledge of local laws and customs. AFS offers a full spectrum of products and services for global customers, including:
●          Rentals
●          Operating leases
●          Finance leases
●          Technology refresh

https://www.ileaseavaya.com/dealerlink/login.asp

Avaya IP Office Hardware Warranty
1-Year for hardware components that are found to be defective
Avaya hardware warranty is on a “return-and-replace” basis. (NOT advance replacement)

Avaya IP Office Software Warranty
90-Days

IP Office Support Services (IPOSS) Options:
Avaya Remote Technical Support & Software Upgrades
Avaya Remote Technical Support & Software Upgrades
Avaya Remote Technical Support, NBD APR & Software Upgrades
Avaya Remote Technical Support, NBD APR & Software Upgrades
Avaya Remote Technical Support, 4-Hour APR & Software Upgrades
Avaya Remote Technical Support, 4-Hour APR & Software Upgrades

Available under the following Pre-Paid terms:
8am-5pm, Mon. – Fri. (1Yr, 3Yr, or 5Yr)
7X24 (1Yr, 3Yr, or 5Yr)

Notes:
IP Office Support Services (IPOSS) is available to customers that have an IP Office R8.1+ system.
Telephone set replacement coverage is NOT included in the IP Office Support Services offer.
NBD = Next Business Day
APR = Advanced Parts Replacement (Applies to Common Control Only, NOT Telephone Sets)

Benefits:
access to all major software upgrades at no additional cost (during term of agreement)
immediate access to new/increased functionality (via upgrades) to enhance your business
access to Avaya support website, service packs, patches and minor releases to correct bugs and other issues
all IPOSS coverage options include remote support for both software and hardware components access to Avaya’s web services such as documentation, tools and newly revised Knowledge Base flexible support to match your operating hours (8×5 or 24×7 support)

Finding the technology that satisfies your communication needs can be a challenge.  At ECS, we excel at designing & configuring solutions to meet our customers’ needs.

We/ECS also provide many financing options for our customers’ technology investments. There are many options that can help a company get the technology they need and want.  Leasing new office communications technology is easy and provides many bonus benefits.  Leasing allows business owners and managers the ability to upgrade to the latest technologies today, creating a more productive business and the ability for growth which is scalable.  Simply put, a lease option allows a business to jump into the 21^st Century today and not wait until finances become available someday.

The lease terms are usually 24, 36, 48 or 60 months, and the monthly amount varies depending on the total amount and the term length of the of the lease.

There are several benefits to a lease versus either all cash or a bank loan:

• Conserve your capital
• Pay as you go
• No up-front payments or deposits-100% Financing
• Budget a fixed payment for your business
• Latest technology means a competitive edge against competition
• Ability to re-invest your cash reserves into other business interests
• Keep from straining your existing line of credit
• Inclusion of new wiring, voice/data infrastructure, taxes, shipping etc. can most often be included
• Using the entire monthly payment as an operating expense write off can give you a tax advantage
• Gives you flexibility for future needs without being locked into ownership or the depreciated value
• Leases can create a new credit source for upgrades, expansions and new equipment

There are several types of leases for businesses looking to purchase new communication equipment.

There are advantages to all purchasing options including cash, bank loans and leases.  The point is there are options.  A lease is one way to get the benefits of ownership and great technology without the need or ability for up-front cash.

Meeting the Network Demands of the Fortune 50
For over 20 years, AccessLine Communications has been meeting the exacting communications quality standards of Fortune 50 companies like IBM, Hewlett Packard, Standard Register, Federal Express, Sun/Oracle, and Internap. Now, AccessLine offers this proven network performance to your customers.

A Purpose Built Network
Most hosted communications companies build their network by cobbling together off-the-shelf components. Not AccessLine. We built our network and service platform from the ground up to be a purpose-built voice communications network for businesses. Our network architects and engineers have designed, built, tested, and deployed the entire network from the edge to the core. All features from voicemail to call forwarding to conference calling have been designed and built by AccessLine.

AccessLine’s Any-Cast Architecture
This proprietary design ensures complete fault tolerance exceeding the capabilities of even our most advanced competitors. Any-Cast IP addressing insures your calls take the shortest path to reach our network. Imagine a freeway with 20 on ramps and no matter which one you took, you would always be headed in the right direction. More access points and a secure open registration allows your service to be more available and the highest quality.

Fail Over Routing
Fail Over Routing is an important business continuity feature of the AccessLine network. Fail Over Routing provides advanced, instant redundancy by automatically redirecting all inbound calls to an alternate phone number in the event the primary termination location is detected to no longer be available.

“AccessLine is UNIQUE
in requiring customers to run a network quality test. Other SIP providers…turn their SIP trunks up on any network without review. We need to make sure the customer’s network is ready to support VoIP traffic…the AccessLine process and tools ensure that.”  -Vincent Finaldi

Support is the Heart of AccessLine
Since their Network has unique and proprietary advantages, it’s only logical that they support it themselves, right here in the United States. Their customer and network support staff deliver first-class customer service from their headquarters in Bellevue, Washington. AccessLine has a support staff that has direct communication lines to the engineers who designed and built their nationwide network and services, which means that if any issues arise they will be escalated faster and resolved faster.

AccessLine, Where You Are
A La Carte Enhanced Features
• Findme/Followme Number. Use any phone as if calling right from your VoIP Phone.
• Simultaneous Ring: Ring several devices at the same time
• Call Forwarding: Always, Busy, No Answer
• Personal Conference Number: Always on, up to 100 participants
• Voicemail to Email; All voicemails are sent to your email inbox
• Fax to Email; Retrieve faxes anywhere from your Outlook Inbox
• Automated Attendant; Hunt Groups, Music on Hold, OnLine Call Management & More.

When you call AccessLine Customer Support you will find that your call is answered quickly, your question or issue is addressed by a knowledgeable, professional staff member committed to resolution.

By working with the top-grade carrier partners, AccessLine has built one of the largest local area footprints in the US, covering more than 90% of US Businesses.

Overview
SMC Networks is a leading provider of affordable, easy-to-use, high-performance networking solutions for the consumer, small- and medium-sized businesses, and enterprise markets. With a global presence that supports customers throughout the Americas, Europe, Africa, and Asia-Pacific, SMC leverages its heritage of over 35 years to deliver to market a level of quality, reliability and technological advancement that has established it as one of the premier network companies in the industry.

Since 2003, SMC has maintained a Green portfolio of networking products demonstrating its commitment to the environment at a very early stage. In 2008, Instat confirmed SMC’s commitment to go beyond cursory attempts at power management when it stated that SMC was one of the top five most energy efficient in the 24/48 port managed switch category. SMC’s Green Policy is a key component of the company’s core strength that can be leveraged by its install base.

Vision
SMC aims to provide the best range of innovative wireless and wired solutions for the interface among office, computing, electronic and telecommunication equipment and the Internet.

History
Founded in 1971, with worldwide headquarters in Irvine, California, SMC Networks maintains its global presence by supporting customers from regional offices throughout the Americas, Europe, Africa, Asia-Pacific and Japan.

In 1997, SMC became a subsidiary of Accton Technology Corporation, (TAIEX: 2345), a global outsourcing partner for networking and communications solutions. Leveraging SMC’s design, engineering and marketing strengths with Accton’s expertise in optimizing silicon designs and streamlining manufacturing has since added to the company’s success.

Customer Satisfaction
Designed always with ease of use, efficiency and overall value in mind-value at purchase, and value in operation on the network-SMC Networks’ products are sold through a network of highly-qualified resellers, integrators, ISPs and retailers, and further supported by SMC’s easily-accessible technical resources. The company backs-up the quality and ease-of-use that’s built into its products with a customer satisfaction guarantee, an industry-leading warranty program and expert technical support. SMC provides toll-free access to live technical support worldwide (24/7 in U.S. and Canada) in ten languages to supplement its comprehensive on-line knowledge base and responsive email support. And, its cross-ship product replacement service gets customers back on-line faster when problems arise.

Technical Support
24 hours a day, 7 days a week (U.S.A./Canada)
800-SMC-4-YOU
E-mail: techsupport@smc.com
Web: http://www.smc.com

Corporate Headquarters
800-SMC-4-YOU
marketing@smc.com
sales@smc.com

Confidentiality:
Do you ever stand at the window of the pharmacy, or, at the front reception desk of your doctor’s office, how about at your bank teller’s window dealing with a personal or confidential issue?  When standing there, did you ever wonder about who could hear your conversation?  What information or details may be revealed no matter how quietly you try to speak ?  If you are a provider, how do you think your clients feel inside your office?  Safe and comfortable ?  Or, exposed and on display ?

Keeping conversations private is a big concern for many businesses and service providers.  To combat this, architects have built in quiet areas for work spaces.  However, these designed “Quiet Space” offices only exacerbate the issue of trying to have a private conversation.  If it is too quiet the sound of the conversation carries across the distance of workspaces.

There is a simple and affordable solution for banks, pharmacies, doctor/dentist offices, loan companies, counselors, attorney offices, real estate offices, etc., to remove the potential for overheard conversations.  Implementing a speech privacy system will fill in the sound spectrum in these areas with a barely perceptible low-level background noise.  This will serve to render conversations unintelligible in the area covered. The masking sound the emitters of a privacy system produce won’t cancel those intruding voices, but will cover them up.

Creating a comfortable space for clients and customers to feel safe is essential for repeat business.  Speech privacy is a simple solution that works toward that goal.

Productivity:
Other benefits to speech privacy systems include producing better productivity.  When you think about the entire workforce of the US, a majority of them work in open office environments or large spaces with lots of desks and cubicles.  Most of those are employed at what’s called information workers, dealing with informational tasks, inputting and retrieving data.

Dictionary.com defines productivity as: the quality, state, or fact of being able to generate, create, enhance, or bring forth goods and services.  The more focus directly on the task, generally, the faster that task is performed and the more an employee gets done, the more productive he/she becomes.

Worker distractions are a major cause of productive downtime.  General office noise, a conversation a few cubicles down, or that phone ringing on someone else’s desk are examples of things that can cause a distraction.  Studies have shown that “conversational distractions” are the biggest cause of lost productivity because they increase worker errors and worker stress levels, and consequently decrease worker focus.  Many modern offices are designed to eliminate much of that noise by creating a “quiet workplace”, but actually effectively completing the reverse due to any and every noise (the proverbial pin drop) being heard anywhere in the room, thus creating the distraction the quiet space sought to avoid.

The best and only way to achieve the balance between too loud and too quiet is by creating and increasing background noise.  This sound covers other noises with different frequencies produced by ceiling mounted emitters that are evenly spaced creating a balanced spatial uniformity.  Using a product like Voice Arrest from Speech Privacy Systems is a very affordable and easy application to achieve confidentiality and productivity goals while eliminating conversational distractions.  Installation is easy with no downtime and very non-intrusive installation methods.

Other institutions who should consider this technology are;  schools, libraries, government buildings, call centers, executive offices, financial institutions or anywhere focus is threatened or confidentiality is key.

For additional information on Speech Privacy Systems go to: www.speechprivacysystems.com or contact ECS today.

(Article by Charles Bressler – ECS Account Manager)

Mobile Twinning on the Avaya IP Office provides the ability to use a mobile telephone as an extension of your office phone. This allows your staff to offer a one number approach while also controlling their accessibility, enabling them be more mobile whether in or out of the office. When a call has been twinned to your cell phone and you reach your office, you may switch the call over to your extension by pressing the Twinning Button.        

Mobile Twinning on the Avaya IP Office can be used for mobiles or any other external number (eg: home phone/home-workers), and requires no additional IP Office Hardware.

In practical terms, the ‘one number’ approach adopted and promoted within Avaya IP Office means that companies don’t become dependant on the mobile numbers of their employees. For example, if a salesman leaves his/her position, the company will not lose business contacts because the call still goes to the company phone number rather than the employee’s mobile number.

Twinning allows a primary extension and a secondary number (internal extension or external telephone number) to operate together as a single telephone, where staff have a desk with a fixed phone but also have a Mobile/Cell phone. When a call is presented to the primary phone the secondary will ring. If the primary telephone does not ring, for example in Do Not Disturb, the secondary phone will not ring. Staff/Users may be allowed to enter a twinned number, or may just be able to activate/deactivate the twinning function depending on administrative settings.

Mobile Twinning on the Avaya IP Office requires either SIP Trunks or PRI Trunks. A twinned call will use 2 channels of SIP Trunks or PRI Trunks in order to work.

IP Office platforms supported
• IP500
• IP500 V2
• IP Office for Linux

IP Office Server Edition
• Centralized Licensing
• Centralized Management
• Simplified Installation & Deployment

New Hardware Components
• IP Office Server Edition – Primary/Secondary Servers
o HP DL 360 G7
o HP DL120 G7
• IP Office Server Edition – Expansion Server
o HP DL120 G7

IP Office Licensing Changes
• New Licensees for Server Edition
• Remote worker seats included with Essential edition is increased from 2 seats to 4.
• User Profiles licenses (TeleWorker, Office Worker, Mobile User, Power User) running  on a pre 8.0 Essential Edition will be valid if the system is upgraded to 8.1 with an upgrade license or if the system is upgraded during the entitlement period without an upgrade license. Only IP Office 500v2  system have entitlement period.
• Behavior not changing but listed for completeness:
o New systems started at the new R8.1 will require Preferred Edition license in order for the User Profile licenses to be valid
• The automatic trial licenses available during the entitlement period with release 8.0.16 and associated alarms will be removed and not available

End-point additions
• Flare Communicator for Windows
• Flare Communicator for iPad

IP Office Enhancements
• SIP Trunks
• one-X ® Mobile Preferred for IP Office enhancements
• Web Manager Enhancement supporting Upgrade, Back-up & restore
• Changeable RTP ports
• VoiceMail Pro Password length configuration
• Security Documentation
• Avaya Audio Branding change
• one-X ® Portal for IP Office websockets
• Debug enhancement – Logger stamp support
• SSL/VPN Remote Access

Application: VoiceMail Pro “Standalone”

Min PC Resources:
256MB RAM (or higher) Hard Disk Free Space = 2GB+ (or higher)
Intel Pentium:
Any – 1.4GHz clock speed (or higher)
Intel Celeron:
Any – 1.7GHz clock speed (or higher)
AMD:
Any – 1.4GHz clock speed (or higher)

*To avoid replacing the server when adding new applications we recommend that a Pentium 4 2.8GHz (or equivalent) is used when possible.

Windows OS support for IP Office Preferred Edition (Voicemail PRO) Release 8.0/R8.1                                                                                                                 

The following information is a summary of the operating systems on which the IP Office application “Preferred Edition” (Voicemail PRO) Release 8.0 has been tested and is supported on.

(While the applications may function on other operating systems, they have not been tested by Avaya and are not supported by Avaya)

Windows Servers:
2003 – 32bit
2008/2008R2 – 32bit or 64bit

Virtual Server Support:
For IP Office Release 8.0, “Preferred Edition” (Voicemail PRO) is supported while running on the following virtual servers:
• VMWare.
• Microsoft Virtual Server.
• Microsoft Server Hyper-V.