The Avaya IP Office solution has the flexibility to have analog, digital and/or VoIP endpoints connected to the system at anytime.

Avaya Premier, Flagship, Avaya 9600 IP Desk Phones

• • 10/100 or Gigabit Ethernet with embedded switch
• • 3-button, 8-button, and touch-screen options
• • Color display
• • H.323 or SIP

Avaya Value-Based Telephony, Avaya 1600 IP Desk Phones

• • Key-System Like Operation
• • Paper Button Labels
• • 3, 8, and 16-button options
• • H.323 IP Telephony

Avaya Hybrid, Avaya 1400 & 9500 Digital Sets

• • 4, 8, and 16-button options
• • Paper or paperless label options
• • Lower energy requirements
• • Same usability as IP Phones

Avaya Wireless, Avaya DECT & Wi-Fi Sets

• • Small to large coverage areas
• • Standard and ruggedized options

Avaya Conference Phones, Avaya B100 Series Phones

• • Avaya OmniSound Technology
• • Super Wideband Audio
• • Analog or IP
• • Small to large conference rooms and executive suites

3^rd Party Conference Phones

• Polycom SoundStation2 Analog

• Polycom SoundStation IP 6000

3^rd Party SIP “Standards-Based” Phones

As standard, Essential Edition/Embedded Voicemail, and Preferred Edition/VoiceMail Pro allow for a simple voicemail alert or the entire voicemail to be forwarded or copied to any MAPI or SMTP compliant Email application (Microsoft Outlook, Exchange, Lotus Notes, etc.) as a .WAV file attachment. This allows emails and voicemails to be unified and collected from a single source, the email client.

The simple alert option (which forwards only the time, date and caller’s number information) has been designed for use with commercial Short Message System (SMS) services whereby this information can be forwarded to the display on a Mobile/Cell Phone or Pager when the user is away from the desk. Email notification, forwarding and/or copying, can be done for all voice messages or on individual selection and can be activated remotely.

Forwarding voicemail to email is one element of unified messaging and is particularly useful for group voicemail boxes as it allows a single voicemail message to be copied to the email of every member in that group.

Voicemail to email options

Voicemail to Email

• • Voicemail Messages are delivered to any email address using the users existing email account (hotmail, gmail, Exchange, etc.) as a wav file attachment
• • Voicemail Messages are stored on the Voicemail Server and/or the users existing email account
• • Voicemail Messages are NOT synchronized with the Voicemail Server
• • If a Voicemail Message is listened to via the wav File the Message Waiting light on the phone will remain Lit
• • If a Voicemail Message is listened to via the telephone handset the Email Message will remain marked as unread

UMS IMAP

• • Voicemail Messages are accessed via a separate IMAP email account is setup in • Outlook that is configured to access the Voicemail Server as the Mail Server
• • Voicemail Messages are stored on the Voicemail Server
• • Voicemail Messages ARE synchronized with the Voicemail Server
• • If a Voicemail Message is listened to via the IMAP Account in Outlook the Message Waiting light on the phone will go out
• • If a Voicemail Message is listened to via the telephone handset the IMAP Email Message will be marked at read

UMS Webmail

• • Voicemail Messages are accessed via a Web Interface (similar to OWA)
• • Voicemail Messages are stored on the Voicemail Server
• • Voicemail Messages ARE synchronized with the Voicemail Server
• • If a Voicemail Message is listened to via Webmail, Message Waiting light on phone will go out
• • If a Voicemail Message is listened to via the telephone handset the Email Message in Webmail will be marked at read

UMS Exchange Integration

• • Voicemail Messages are accessed via the users existing Exchange Account
• • Voicemail Messages are stored in Exchange
• • Voicemail Messages ARE synchronized with the Voicemail Server
• • If a Voicemail Message is listened to via Exchange Message Waiting light on phone will go out
• • If a Voicemail Message is listened to via the telephone handset the Exchange Email Message will be marked at read

YouTube covering how to configure IP Office UMS with Microsoft Exchange 2010 https://www.youtube.com/watch?v=4nmI9nc0gFk

With over 50 Standard Reports, Call Recording, Realtime statistics, and Agent Dashboard functionality it is easy to overlook the key feature that serves as the foundation for all the rest, Chronicall’s standard Cradle to Grave reporting.

Have you ever looked at a report and wondered what was behind the data? A report is only as good as the data behind it. With Chronicall Cradle to Grave Reporting, you can objectively analyze call data as well as see detailed call flow information.

Cradle to Grave Reporting allows you to find detailed call records of all of your inbound, outbound, and internal calls. However, the major difference can be seen when a call is expanded out to show the granular event details of every second of the call.

Because of Xima Software’s unique connection to the Avaya IP Office, they are able to log data regarding every single event that a caller experiences in chronological order. This is true even for calls that route to various locations on a multisite Small Community Network (SCN).

With Cradle to Grave’s unique filter criteria, you can search for calls that match your desired query. Whether it is to search for calls to a particular agent, or to search for calls to/from a specific customer (external party number), with Cradle to Grave you can find exactly what you are looking for.

Merchants can still process credit cards the old fashioned way, but they are liable for fraudulent transactions not the credit card issuer.

Can merchants still accept all credit cards after October 1^st:Yes, all EMV chip cards still have a magnetic stripe and can be swiped or keyed manually. In the short run, if a merchant is not EMV-ready and a customer presents an EMV chip credit card, the transaction can still be completed.

What are merchants liable for: The liability shift only applies to card-present transactions when a new EMV chip card is being used. If that specific transaction is found to be fraudulent, the merchant not equipped for EMV could be liable for the value of the transaction.

Is EMV a LAW?: EMV is not a law. It is not a government mandate. However, after the flurry of recent high profile data breaches, the credit card industry has agreed to the liability shift effective October 1, 2015.

How does EMV affect E-Commerce: It really doesn’t at this time. EMV only applies to in-person card-present transactions utilizing a chip-enabled card. Transactions will process as usual for ecommerce merchants.

When should merchants upgrade systems for EMV: When they want the liability for in-person card-present transactions utilizing a chip-enabled card to be with the card issuer and not them/the merchant.

Efficient Communication Solutions, Inc. (ECS) is a licensed, bonded, & insured cabling contractor in Washington and Oregon

ECS has been a leading contractor for low voltage cabling & infrastructure in Washington and Oregon since 2005.

Our cabling services range from Demarc Extensions, Local Area Networking, Wide Area Networking, Telephone, Video Security Systems, & Paging Systems. ECS provides networking and communication solutions to meet your complete requirements.  We believe in attention to detail and strive to exceed customer expectations.

ECS specializes in the design and installation of structured cabling, whatever your needs are to connect voice and data across the LAN. Our services include, structured cabling, fiber optic systems, wireless transmission systems, voice over internet (VOIP) solutions, intercom systems, video surveillance, and more.

Structured cabling systems are an important asset in your organization, they serve as the backbone for the sharing of information within every company. 

Your company’s performance is dependent on quality design and installation of a flexible, structured, standards compliant, easily manageable cabling system.  

We offer:

• • CAT 5e, 5E Data Wiring
• • CAT 6, 6a (Augmented 10Gig) Data Wiring
• • Riser Cabling – Horizontal & Vertical
• • Demarcation Extensions (Analog, DSL, DS3, T-1 & Internet over Ethernet)
• • Cable TV – CATV
• • Presentation Cabling – SVGA, DVI, & HDMI
• • Paging Systems – Ceiling Speakers, Paging Horns & Hi-F
• • PBX Support
• • Voice Over Internet Protocol – VoIP

EMV = EuroPay MasterCard and Visa

Time is running out for merchants to adopt EMV (EuroPay MasterCard and Visa) standards.

Starting Oct. 1, merchant liability for payment card fraud will increase, unless they can process payments with microchip-based cards. If they don’t have the capability to process payment through the chip, they become responsible for fraudulent transactions involving those cards.

The liability currently belongs to card issuers, but that ends when American Express, Visa, MasterCard and Discover adopt the EMV standards in October.

EMV aims to prevent credit and debit card fraud by placing computer chips in payment cards primarily for security reasons.

Payment card fraud is expected to hit $10 billion in the U.S. alone this year, so the stakes are high.

Merchants who aren’t ready for the shift take a big risk, which POS dealers, developers and integrators can help them avoid with EMV-capable solutions.

http://www.bsminfo.com/doc/get-ready-for-emv-0001

Up to 512 ports of Meet-Me Audio Conferencing

Call Recording and Playback

Full Site Resiliency without Additional Licensing

Up to 3000 Users & 150 Locations

Mobile UC Access using PSTN and VoIP Networks

Integrated Web Collaboration

Single # Reach with IM, Directory, and Conference Control

Avaya IP Office is a Simple, Powerful Collaboration Solution

Essential Edition

For essential team and mobile engagement on a simple-to-deploy appliance

(voicemail resides on system SD card)

Preferred Edition

For robust team, mobile, and customer engagement on a simple-to-deploy appliance

(Voicemail PRO)

(“Meet-Me” Conferencing requires Preferred Edition)

(“one-X Mobile Preferred” requires Preferred Edition)

(“Avaya Call Recording” requires Preferred Edition)

Server Edition

For robust team, mobile, and customer engagement on a software-based solution

IP Office Select

For robust larger scale team, mobile, and customer engagement with higher resiliency on a software-based solution

Avaya IP Office:

A Simple, Reliable, Proven Solution with a Proven Track Record of Success

• 13 Million+ users worldwide
• 450,000+ systems worldwide
• Avaya is #1 Worldwide – Small & Medium Business Telephone (SME) Systems
• 25% Lower Total Cost of Ownership (per Tolly Report)

Save your resources and the costs of traveling to Washington or Oregon to set up your voice/data rack and hardware.

ECS can provide professional server rack design and installation service in Washington or Oregon for you. Our trained staff can design the rack, mount your gear, wire your rack, verify configuration, and power up your equipment.

Upon completion, documentation and digital pictures of the entire installation can be provided to simplify ongoing support.

Remote installation has never been easier.

Rack & Stack Features

• • Rack design and layout
• • Receiving and unpacking hardware
• • Inventory check, labeling, and serial number recording
• • Professional assembly and rack mounting
• • Power and network cables provided as needed
• • Intra-cabinet cabling as specified
• • Fully documented cable list
• • Final documentation of layout and cable runs
• • Digital pictures as specified

System Components

Primary Server

• Provides call control, web portal, web collaboration, mobility, IM and presence, messaging, and centralized licensing in a single server
• Runs on an Avaya-provided server or a customer-provided virtualized server

Secondary Server

• Provides same as Primary Server, but provides additional capacity and/or resiliency

Expansion System

• Provides additional capacity at a remote location
• Can be an Avaya-provided server, customer-provided virtualized server, or an IP 500 V2 appliance

System Capacities

• Up to 3000 users at a single site or across 150 locations
• Up to 1,024 SIP trunk channels per Primary/Secondary server
• Up to 256 SIP trunk channels per Expansion System
• Trunks with IP 500 V2 – 148 H.323, 240 digital, 208 analog trunks (not simultaneously)
• Up to 500 Voice Messaging ports
• Up to 500 recording ports
• Up to 512 audio conferencing ports
• Up to 128 concurrent web collaboration users via the primary server
• Up to 512 concurrent web collaboration users via an external server
• Up to 1,500 concurrent UC users via the primary server
• Up to 3,000 concurrent UC users via an external Avaya one-X® Portal server

Feature Details

Avaya one-X Mobile Preferred Application

• Simplified call control – tap to call, tap to conference
• Make calls using cellular, Wi-Fi, or 3G/4G networks
• IM, presence, and directory access keeps you connected
• Single click to administer; Single click for end user to install and configure
• Supported on Android and Apple iOS devices (requires Power User solution)

Conference Features

• Up to 512 party conference bridge ports
• Unique PIN codes helps ensure security for conference calls
• Conference entry/exit tones; single beep on entry, double beep on exit
• Conference call recording
• Conference Call control (Available with IP Office Power User and IP Office Office Worker solutions)
• Conference Room automatically dials users and adds them if available (Requires Receptionist solution)

Avaya one-X Portal for IP Office

• Point and Click call control
• Federated IM and Presence
• Integrated Directory
• Moderator controls for conference calls
• Access the same tools at home without complicated VPN requirements (Available with IP Office Power User and IP Office Office Worker solutions)