Chronicall with Standard Reports provides the best and most detailed reporting of any call reporting solutions available in the marketplace today.

Cradle to Grave reporting allows users to drill-down and see step-by-step exactly what happened on every single call. So whether it’s used for training purposes, verifying information, finding a specific call, disciplinary actions, etc., Chronicall Cradle to Grave reporting provides the most detailed and accurate information to make their decisions.

Besides the Cradle to Grave view, Chronicall gives its users access to over 50 different reports so they can pull group or user information whenever they need to see call performance. All of these reports can also be scheduled to run automatically so companies can monitor their groups, users, trunks, external numbers, local numbers and see when they’re receiving calls, to better staff when agents are available.

The Standard Reports module continues to add value by having an unlimited number of User Accounts so companies can specify who can login to Chronicall, and what they have the ability to see and do. Besides logging in to view information, Chronicall can also be set up to send out notifications anytime that 911 is dialed, or there is a logging issue so users can respond immediately to these situations.

With all the information Chronicall provides about the phone system and so many features available, Chronicall should be a perfect fit for every company.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

The GXP2200EXT is a backlit LCD extension module supported by the GXP2140, GXV3240 and GXP2200. The module includes 20 dual-colored extension keys and 2 arrow keys for page switching (allowing each GXP2200EXT to support up to 40 contacts/extensions.). Connect up to 4 GXP2200EXT modules to compatible Grandstream phones for a total of 160 contacts/extensions.

Description:

The GXP2200EXT extension module is supported by the GXP2140, GXV3240 and GXP2200. The module includes 20 dual-colored extension keys and 2 arrow keys for page switching (allowing each GXP2200EXT to support up to 40 contacts/extensions.) and features a large backlit LCD screen for easy viewing. Connect up to 4 GXP2200EXT modules to compatible Grandstream phones for a total of 160 contacts/extensions. This expansion module supports traditional call features on each of its programmable buttons, including BLA (bridged line appearance)/SCA (shared call appearance), BLF (busy lamp field, standard or event list), Call Park/Pick-up, Speed Dial, Presence, Intercom, and conference/ transfer/forward. The GXP2200EXT is the ideal solution for users that manage high call volumes, including executives and receptionists. By using the GXP2200EXT the telephone attendant can maximize productivity by efficiently monitoring and dispatching multiple incoming calls.

Features:

• • 128×384 backlit LCD display
• • 20 programmable dual-color buttons per module, 2 pages per module (40 contacts total)
• • BLF/speed dial
• • Daisy-chain up to 4 modules for up to 160 contacts/extensions
• • BLA (bridged line appearance)/SCA (shared call appearance), BLF (busy lamp field, standard or event list), Call Park/Pick-up, Speed Dial, Presence, Intercom, and conference/ transfer/forward and more

ECS is an authorized Grandstream reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

The GXP2170 is a powerful enterprise-grade IP phone that is ideal for busy users who handle high call volumes.

This top-of-the-line Enterprise IP Phone features up to 12 line keys/line appearances and 6 SIP accounts using a 4.3 inch color display LCD and full HD audio. It includes up to 48 digital, on-screen speed dial/BLF keys to help users be more productive and efficient. The GXP2170 supports the fastest possible connection speeds with dual Gigabit network ports, features integrated PoE and includes built-in Bluetooth for syncing with mobile devices and Bluetooth headsets.

This Enterprise IP phone can connect to up to four GXP2200 EXT modules with LCD display to access up to 160 speed dial/BLF contacts.

The GXP2170 is the perfect choice for enterprise users looking for a top-notch executive IP phone with advanced functionality.

• • 12 dual-color line keys (with 6 SIP accounts), 5 XML programmable context sensitive soft keys
• • Dual switched auto-sensing 10/100/1000Mbps Gigabit network ports
• • 48 digitally programmable & customizable BLF/fast-dial keys, and supports up to 4 cascaded GXP2200EXT Modules
• • Built-in Bluetooth for syncing headsets and mobile devices for contact books, calendars & call transferring
• • HD audio to maximize audio quality and clarity; full duplex speakerphone
• • Built-in PoE to power the devices and give it a network connection
• • Supports EHS compatible Plantronics headsets
• • Automated provisioning options include TR-069 and XML config files
• • Built-in USB port for importing and exporting data
• • TLS and SRTP security encryption technology to protect calls and accounts
• • 5-way audio conferencing for easy conference calls
• • Use with Grandstream’s UCM series IP PBX appliance for Zero-Config provisioning, 1-touch call recording & more

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

The Grandstream GXP2140 is a versatile Enterprise IP Phone

A versatile Enterprise IP phone, the GXP2140 is a Linux-based device that includes 4 lines, 5 XML programmable soft keys, and 5-way conferencing. A 4.3 inch color LCD screen and HD audio allow for a crisp display and high quality calls. The GXP2140 comes equipped with Bluetooth, USB and EHS capabilities for flexibility.

The phone also comes pre-loaded with weather & currency exchange apps. Add up to four GXP2200EXT modules to view an additional 160 lines, and customize your language for global use.

Including:

• • 4 lines, with up to 4 SIP accounts, 4 dual colored line keys
• • Dual-switched auto-sensing 10/100/1000mbps network ports
• • Supports the GXP2200 EXT Module for up to 160 speed dial/BLF contacts
• • Built-in Bluetooth for syncing headsets and mobile devices for contact books, calendars & call transferring
• • HD audio to maximize audio quality and clarity, full-duplex speakerphone
• • Built-in PoE to power the device and give it a network connection
• • Electronic Hook Switch (EHS) support for Plantronics headsets
• • Automated provisioning options include TR-069 and XML Config files
• • TLS and SRTP security encryption technology to protect calls and accounts
• • 4-way audio conferencing for easy conference calls
• • Built-in USB port for importing and exporting data

ECS is an authorized Grandstream reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

The Grandstream GXP2130 v2 is a flexible Enterprise IP Phone

The GXP2130 v2 is a standard enterprise-grade IP phone that features up to 3 lines, 4 XML programmable soft keys, 8 programmable BLF extension keys, dual Gigabit network ports and 4-way voice conferencing.

This Enterprise IP Phone comes equipped with Bluetooth, Electronic Hook Switch (EHS) support for Plantronics headsets to allow for flexibility. Ideal for SMBs, enterprises and SOHOs, the GXP2130 v2 is the perfect choice for users looking for a high quality, feature rich IP phone with advanced functionality that is simple to use.

Including:

• • 3 lines, with up to 3 SIP accounts, 3 dual colored line keys
• • Dual-switched auto-sensing 10/100/1000mbps network ports
• • Includes 8 dual colored BLF/speed dial keys
• • Built-in Bluetooth for syncing headsets and mobile devices for contact books, calendars & call transferring
• • HD audio to maximize audio quality and clarity, full-duplex speakerphone
• • Built-in PoE to power the device and give it a network connection
• • Electronic Hook Switch (EHS) support for Plantronics headsets
• • Automated provisioning options include TR-069 and XML Config files
• • TLS and SRTP security encryption technology to protect calls and accounts
• • 4-way audio conferencing for easy conference calls

ECS is an authorized Grandstream reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

The Grandstream GXP2135 is a Multi-line High Performance IP Phone

The GXP2135 is an enterprise-grade IP phone that supports Gigabit speeds and up to 32 virtual BLF/speed-dial keys, making it ideal for busy workers. This Enterprise IP Phone features up to 8 lines/line keys and 4 SIP accounts using a 2.8 inch color display LCD and full HD audio. The GXP2135 includes up to 32 digital, on-screen speed dial/BLF keys to help users be more productive and efficient.

This Enterprise IP Phone supports the fastest possible connection speeds with dual Gigabit network ports, features integrated PoE and includes built-in Bluetooth for syncing with mobile devices and Bluetooth headsets. The GXP2135 is the perfect choice for business users  looking for a powerful and reliable IP phone with advanced functionality.

Including:

• • 8 lines, 8 dual-color line keys (w/4 SIP accounts), 4 XML programmable context-sensitive soft keys
• • Dual-switched auto-sensing 10/100/1000mbps network ports
• • 32 digitally programmable & customizable BLF/fast-dial keys
• • Built-in Bluetooth for syncing headsets and mobile devices for contact books, calendars & call transferring
• • HD audio to maximize audio quality and clarity, full-duplex speakerphone
• • Built-in PoE to power the device and give it a network connection
• • Electronic Hook Switch (EHS) support for Plantronics headsets
• • Automated provisioning options include TR-069 and XML Config files
• • TLS and SRTP security encryption technology to protect calls and accounts
• • 4-way audio conferencing for easy conference calls
• • Built-in USB port for importing and exporting data
• • Use with Grandstream’s UCM series IP PBX appliance for Zero-Config provisioning, 1-touch call recording & more

ECS is an authorized Grandstream partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Grandstream UCM6100 series IP PBX

• • Reduces operating costs
• • Access to wide range of advanced features and applications
• • Increases productivity
• • Provides reliable communications with local and remote workers and customers
• • Improves business decision making
• • Offers infrastructure scalability as business needs change
• • Provides a platform for customizing and unifying voice, video, data and mobility features across worldwide office locations
• • Simplified maintenance and administration • Affords the opportunity to deliver better service

UCM6100 series IP PBX allows users to easily configure and affordably customize business applications like video conferencing, IVR, fax, auto attendant, call routing, video surveillance, etc. to improve customer service, productivity and profitability.

ECS is an Avaya authorized channel partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Video Surveillance

The UCM6100 series helps to lower the cost and complexity of adding video surveillance and monitoring applications for SMBs. For asset protection to monitoring facilities from anywhere in the world, any SIP-based door phone or video camera can be connected to the IP PBX. The system automatically registers a SIP camera(s) to the IP PBX (like any SIP Phone) so businesses can view, monitor and receive alerts from any IP camera in the network, regardless of its worldwide location.

A provider of assorted SIP-enabled endpoints, Grandstream has developed an extensive line of IP video cameras for a variety of business applications. From indoor and outdoor applications to nighttime infrared and desktop cube cameras, Grandstream’s GXV IP video cameras can seamless integrate with the UCM6100 series for a low cost surveillance solution. With the purchase of any Grandstream camera, businesses are given, at no charge, the GSurf Pro video management software that controls up to 36 cameras simultaneously.

Video Surveillance Capabilities Include:

• •Create a comprehensive solution to view, monitor and receive alerts from IP cameras
• •Register IP cameras to the PBX

Make video calls to IP cameras to view live feeds

Speak through cameras with 2-way audio & video (i.e. door entry application)

IP cameras can be set to automatically call the video phone when alert is triggered

Receive alerts from anywhere in the world

• •Supports all major video codecs

H.263

H.263p

H.264

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Video Features

Video conferencing and video surveillance applications are experiencing widespread adoption within businesses of all sizes. Once cost-restricted to larger enterprises that purchased expensive, large scale teleconferencing systems for videoconferencing and employed a separate network for video surveillance monitoring, businesses can easily implement SIP-based endpoint devices (phones and video cameras) to add these apps on the VoIP network along with voice and data.

Video Calling/Video Conferencing

Having a face-to-face, real-time videoconference with a colleague, partner or customer is as easy as dialing the desktop phone. From conducting meetings and training sessions to collaborating with remote employees to cutting down on travel expenses, video calling is a great way for SMBs to be more productive as well as save time and money.

For a low-cost, video calling/video conferencing solution, businesses can connect any SIP-based desktop videophone to the UCM6100 series. Grandstream’s award-winning GXV3140 and GXV3175 IP Multimedia Phones are two options to consider for visual communications as well as accessing Web applications, social media sites and more from the desktop phone.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Mobility Features

Most businesses have road warriors who spend time out of the office and remote workers at home or at office locations located outside the corporate headquarters. The UCM6100 series IP PBX offers mobility features that help SMBs to get started in the world of unifying communications. Using an Internet connection, employees can connect with the UCM6100 series at the corporate office from  any location in the world.

Key mobility features include:

• • Access business files from anywhere in the world

Call recordings accessible remotely from Web UI

Voicemail to email – Listen to your voicemail (.WAV) while traveling

Fax to email – Receive faxes as (.PDF) on smartphone

• • Road warriors can make and receive calls on smartphones and laptops using compatible smartphone app

Compatible with SIP smartphone & computer applications, including Counterpath Bria

The extension is now associated with the user, not a place

(the extension goes wherever they go)

Supports both video and audio calls

• • Real-time business surveillance monitoring from anywhere in the world, manage system remotely

View live video feeds and receive alerts from IP video cameras on any device (desktop videophone, video management system) with an Internet connection

Grandstream GXV IP cameras uniquely offer 2-way audio capability

• • Mobile VoIP support with digital wireless telephones (DECT phones)

Grandstream’s DP715 wireless phone can be used as an extension of a desktop phone within 150 feet indoors and up to 900 feet outdoors of the base station for added flexibility

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.