Grandstream – UCM6100 Series Voice Features

To help improve communications, productivity and customer service, the UCM6100 series IP PBX includes a host of the most popular voice features that can be customized by an organization for the most impact.

The UCM6100 series uniquely includes several features, for no additional licensing fee, that are often considered optional with other marketplace solutions. These ‘add-on’ features are highly desired by businesses yet are cost-prohibitive for some SMBs. Auto Attendant and IVR are two popular ones. Auto attendant, for example, offers a professional image for an SMB and helps them to appear larger than they are to the outside world. With professional greetings and the ability to route calls immediately to specific departments this helps to aid call distribution and provide faster service.

The Voice Features of the UCM6100 series includes:

• • Call Routing
• • Auto Attendant
• • IVR
• • Call Forwarding
• • Call Retrieval
• • Music on Hold
• • Call Transfer
• • Voicemail
• • Ring Group/Hunt Group
• • 3-way conferencing (5 conference bridges available which each bridge supporting up to 32 attendees per bridge)
• • Call Queue
• • Call Recording – Calls are saved onto internal memory and can be accessed, played and downloaded remotely from Web UI
• • Call Park
• • Message Waiting Indication (MWI)
• • Busy Lamp Field (BLF)
• • Intercom/Paging
• • Click to Dial
• • Multi-Language Support
• • Call Hold
• • Do Not Disturb (DND)
• • Remote extension dialing

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

The Grandstream UCM6100 series IP PBX supports up to 500 users. Based on anticipated call volume/business industry/line size requirements, there are four (4) model sizes to choose from:

Grandstream UCM6100 series IP PBX Model Types & # of Concurrent Calls

UCM6102 – (2 FXO ports) (Supports 30 Concurrent Calls)

UCM6104 – (4 FXO ports) (Supports 45 Concurrent Calls)

UCM6108 – (8 FXO ports) (Supports 60 Concurrent Calls)

UCM6116 – (16 FXO ports) (Supports 60 Concurrent Calls)

Out-of-the-box, the UCM6100 series IP PBX comes fully equipped with robust hardware and software features required for a sophisticated phone system solution.

Product Highlights:

• • A standalone Asterisk Open Source IP PBX appliance that supports up to 300 users, 500 extensions and 60 concurrent calls
• • Two (2) year manufacturer warranty
• • No licensing/recurring fees for features like IVR, call routing etc.
• • Free lifetime firmware updates
• • Auto discovery and registration of SIP endpoints (phones, cameras etc.)
• • Zero configuration provisioning via the intuitive Web UI
• • Remote maintenance and administration
• • Broad SIP interoperability with popular service providers, SIP trunk providers and other SIP hardware, including GXP IP Phones and GXV IP Multimedia Phones and Video Cameras.

Technical Highlights:

• • Two (2) analog FXS ports (with lifeline capability in case of power outages)
• • Up to 50 SIP Trunk Options
• • Gigabit Ethernet Ports(s) with integrated PoE, USB, SD
• • 4 Gigabit Flash Memory
• • Integrated NAT Router with QoS (6102 model only)
• • Line echo cancellation
• • Multi-language support
• • Advanced security protection to safeguard account and en- crypt calls – built in firewall, with SRTP/TLS encryption, 802.1X network security and HTTPS Web UI

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Enterprise-grade Features Catered to SMBs

Smaller organizations have the same communications needs as larger enterprises. Often entry-level IP PBXs for smaller businesses include popular calling features like Caller ID, Call Hold, Call Forward, voicemail, etc., but require additional license fees for more advanced features like auto attendant and IVR. IVR capability comes standard with any UCM6100 series model and is not that sold as add-on module as with other vendor offerings. This provides a significant savings of up to several thousands of dollars. The UCM6100 series has a large 4 Gigabit Flash memory to accommodate features and storage of voice mails, auto attendant, IVR, music on hold, call recordings, etc.

No Licensing or Recurring Fees/Includes Lifetime Firmware Updates

Most IP PBX vendors charge annual license fees for advanced features like IVR. These additional fees are often the determining factor on whether an SMB can afford an on-site PBX. The UCM6100 series has no licensing or recurring fees – a key differentiating factor against other marketplace solutions. All hardware, software features and functions are included. When Grandstream releases firmware updates for the UCM6100 series, those updates are available at no charge for the life of the system.

Auto Discovery of SIP Endpoints & Zero-Configuration Provisioning

Installation and set-up of the UCM6100 series IP PBX is handled with a few clicks of the mouse and minimal manual operation. With no advanced technology degree required, this plug and play phone system incorporates Auto Discovery of SIP endpoints (ATAs, videophones, IP phones, video cameras etc.) that once the device is connected, the system automatically registers the device. Zero configuration provisioning means adding phones or office locations after initial installation is simply handled using the intuitive Web user Interface (UI). For ongoing maintenance and administration, those duties can be handled either internally by staff members or remotely by a systems integrator partner without having to physically visit the office location.

Video Calling and Physical Surveillance Applications

Save time, improve decision-making and reduce travel expenses with real-time video calling. As easy as making a phone call, use a desktop videophone to communicate visually with your customers and employees. For physical security applications, the UCM6100 series integrates and registers any SIP-compliant door access or video surveillance camera for a comprehensive surveillance solution that sends alerts and can be monitored from anywhere.

Mobility Features

As businesses add mobility-based applications for further productivity gains, the UCM6100 series starts SMBs on that journey. Grandstream’s IP PBX appliance adds several mobility-based features to help businesses with single or multi-locations around the globe to take that initial step. Not all SMBs require a comprehensive set of mobility features at the onset. To help small businesses get started, the UCM6100 series supports extension dialing over worldwide locations and can register a user’s smartphone or laptop as an extension on the PBX so that device can make and receive calls wherever the user goes. Users can access important business files remotely; such as call recordings, call detail records (CDR) and voicemail and fax through email forwarding. The UCM6100 series also allows SMBs to monitor their physical business location through live video feeds and receive alerts/notifications from their surveillance cameras on nearly any device that has an Internet connection.

Low Capital Investment and Ongoing Operating Costs

Purchasing an on-site IP PBX can be a more cost-effective solution over time. While the initial investment may be slightly higher than a hosted VoIP solution, factoring the yearly recurring costs of a hosted solution is something that an on-site solution does not require. As a business grows and adds users or applications like video surveillance all that is required is the purchase of SIP phones and cameras. Overall, using an IP PBX with SIP Trunking helps to reduce monthly phone bills, especially long distance charges, by allowing businesses to connect with lower cost VoIP providers.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment.

Exceptions to this Warranty:

Five years:

• • Fiber optic products
• • Unshielded Twisted Pair (UTP) transmission products
• • CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models
• • Illuminator products: IR850S-65, IR850M-120, IR850L-220, IR940S-30, IR940M-60, IR940L-110, WLEDS-50, WLEDM-90, WLEDL-150

Three years:

• • All Evolution and Evolution Mini 360-Degree IP Cameras
• • Sarix Professional Range IP Cameras
• • Sarix Enhanced Range IP Cameras
• • FD Series and BU Series analog camera models
• • IX, IM, ID and IE Series fixed network cameras and network dome cameras with Sarix® technology
• • Sarix thermal imaging products (TI and ESTI Series)
• • Fixed analog camera models (C20 Series, CCC1390H Series, C10DN Series, and C10CH Series)
• • EH14, EH16 and EH1512 Series Enclosures
• • Spectra® IV products (including Spectra IV IP)
• • Spectra HD dome products
• • Spectra Enhanced High-Speed Domes
• • Camclosure® IS Series integrated camera systems
• • DX Series video recorders
• • Digital Sentry® Series DS SRV hardware NVR and ENC5416 direct attached encoders and DS NVS software.
• • Endura® Series distributed IP VMS hardware and software
• • VideoXpert® Series distributed IP VMS hardware and software
• • Genex® Series products (multiplexers, server, and keyboard)
• • PMCL200/300/400 Series LCD monitors
• • PMCL5xxF Series, PMCL5xxNB Series, and PMCL5xxBL LCD monitors
• • EtherConnect EoC series
• • Fortified Series Enclosures

Two years:

• • Spectra Professional Dome Products
• • Esprit HD Integrated Positioning Systems
• • Standard varifocal, fixed focal, and motorized zoom lenses
• • DF5/DF8 Series fixed dome products
• • Legacy® Series integrated positioning systems
• • Spectra Mini, Spectra Mini IP, Esprit®, ExSite®, ExSite IP, and PS20 scanners, including when used in continuous motion applications
• • Esprit Ti and TI2500 Series thermal imaging products
• • Esprit and WW5700 Series window wiper (excluding wiper blades)
• • CM6700/CM6800/CM9700 Series matrix

Six months:

• • All non-integrated (excludes Spectra, Esprit, Exsite) pan and tilts, scanners, or preset lenses used in continuous motion applications (preset scan, tour, and auto scan modes)

Warranty Information:

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment.

All goods requiring warranty repair shall be sent freight prepaid to a Pelco designated location. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products.

In no event will Pelco be liable for any special, incidental, or consequential damages (including loss of use, loss of profit, and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must obtain a Repair Authorization Number (RA) by either completing the online Repair Authorization Request tool (available to customers in the United States) or by contacting Pelco at (800) 289-9100 or (559) 292-1981. For customers outside of North America, please refer to our Worldwide Service Centers to receive local support. The following information must be provided:

• • Product model and serial number
• • Date of shipment, P.O. number, sales order number, or Pelco invoice number
• • Details of the defect or problem
• • If there is a dispute regarding the warranty of a product that does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.
• • Goods returned for repair should be clearly identified with the assigned RA number and freight should be prepaid. Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

Returns and Claims:

In the case of logistic, technical, or commercial claims, please contact Pelco at (800) 289-9100 or (559) 292-1981 immediately to obtain either a Credit Authorization (CA) for logistics or commercial claims, or a Repair Authorization or a technical claim and designated return location. All claims must be accompanied by a CA or RA.   In the event that you are not fully satisfied with a Pelco product, Pelco will accept a return and will credit the purchase price paid for the product (freight charges and return freight not included), if returned properly packaged, including all components and peripherals, and the goods are free of obvious damage due to rough and/or improper handling within 90-days of invoice.

After 90-days of invoice, all merchandise returned for credit may be subject to a 20 percent restocking and refurbishing charge. All returned products are subject to review and at Pelco’s discretion, a full credit for the return may be denied if the product has suffered cosmetic or internal damage related to the improper use or handling of the product, or for missing components or peripherals.

Goods produced under a Special Manufacturing Request (SMR) and Special Orders are not eligible for return. Goods returned for repair or credit should be clearly identified with the assigned Credit Authorization Number (CA) or Return Authorization Number (RA) and freight should be prepaid.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

SureVision 2.0, Adaptive Infrared (IR) & Thermal Imaging

Solution Overview

SureVision 2.0 provides Industry Leading Image Quality in the Most Difficult Lighting Conditions.

The Challenges

• • Image Clarity and Detail in Low Light, Dark Environments
• • Reflection, Glare and Blooming
• • Extremely Bright Conditions
• • Scenes Featuring Multiple Lighting Challenges
• • Desire Not to Highlight with External Lighting the Very Assets under Protection

But rarely are your lighting circumstances ideal.

Pelco by Schneider Electric has a selection of cameras that produces highly detailed, quality video in challenging lighting conditions, whether it is low-light scenes, no-light scenes or high-contrast environments.

Sarix Enhanced Range with SureVision 2.0

Designed for performance, premium experience, and mission-critical applications, the Sarix Enhanced Range with SureVision 2.0 delivers industry-leading image quality in the most difficult lighting conditions. Featuring next-generation SureVision technology, these IP cameras simultaneously combine wide dynamic range (WDR), low-light and anti-bloom capabilities for clear, detailed images.

And uniquely, Sarix Enhanced Range cameras do this simultaneously – there is no need to choose a setting and change it when lighting conditions change.

The Sarix Enhanced Range is ideal for gaming, critical infrastructure, education and many other mission-critical applications.

Sarix Professional Range with Superior Adaptive IR

The ability to capture and identify important details in the dark, such as faces and license plates, is critical for effective site security and protection. That’s where Sarix Professional Range environmental dome and bullet cameras with Adaptive IR Illumination excel.

While many competing cameras struggle using IR as a source of illumination, oftentimes oversaturating objects as they approach the lens, Sarix Professional Range cameras dynamically optimize exposure settings in the presence of IR to capture the finest details in parking lots, city streets, schools, college

Sarix TI Thermal Imaging

When external lighting is not an option, or when you simply do not want to highlight the very assets you are looking to secure, Sarix TI thermal imaging cameras deliver the detailed image quality necessary to make immediate, informed decisions.

Even in total darkness, through smoke, fog, rain and haze, Sarix TI, along with its suite of intelligent video analytics, allows you to see potential threats that cannot be captured by a standard visible light camera.

From critical infrastructures, ports, and extended perimeters to industrial and even non-security applications, thermal imaging is a powerful solution.

Lighting Accessories

As users move away from the expense, energy consumption and “light pollution” of traditional exterior and flood lighting approaches to security lighting, individual IR and White Light LED illumination provides excellent, efficient solutions for improved video surveillance performance, complementing current camera technology.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Pelco Designs the Industry’s Broadest Offering of IP-Based Video Security Systems

ECS is uniquely suited to deliver video security solutions for today’s applications by designing the industry’s broadest offering of IP-based video security systems using Pelco IP-Based Video Security Systems.

From industry-leading Fixed IP, PTZ IP, Specialty IP and Panoramic IP cameras to video management solutions, Pelco is committed to providing innovative, superior-quality products that help businesses of any kind meet their security and surveillance needs.

In addition to cameras, video management and software solutions, Pelco also designs and manufactures the widest variety of accessories, including mounts, enclosures, control, transmission and power solutions necessary for today’s end-to-end installations.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

The Unique Value of Pelco’s Leading IP-Based Video Security Systems

Looking for a video security system that enables your business to access, analyze and act on critical information quickly, efficiently and intelligently?

Pelco has some things to talk about.

Whether you’re an integrator, an architect, or an engineer; in charge of security and surveillance at a casino, a hospital, or an oilrig in the North Atlantic; a business’ CEO, CFO, or CSO, one thing is certain — Information is critical to your success.

And that is what security is all about: information.

It is because of Pelco’s deep understanding of the demands placed on security professionals that they focus their system design approach in such a way that delivers the high-quality video information you demand while simultaneously supporting your company’s bottom line.

Pelco by Schneider Electric is a world leader in the design, development and manufacture of IP-based video security systems, software and services ideal for any industry. Pelco is committed to designing and delivering a broad range of high-quality IP video security products and systems. And Pelco is just as committed to supporting its customers and products with a range of services unmatched in the industry.

IP Cameras for Any Application

Dedicated to the design and manufacture of IP cameras specifically engineered for the demands of video security, Pelco has an IP camera for any lighting condition, any environment, and any application.

Fixed IP, PTZ IP, Specialty IP and Panoramic IP cameras and be sure to use the Pelco “Camera Selection Tool” to find and compare the best camera for your application.

IP VMS

The introduction of the all-new VideoXpert incorporates industry-standard technologies to deliver powerful and flexible recording and video management solutions. Built on a foundation focused on intuitive design and user experience, VideoXpert empowers security professionals to spend more time focused on their jobs, and less time learning and navigating a system.

It’s Scalable to easily tackle the most demanding enterprise-class applications and able to manage tens of thousands of cameras while aggregating information from hundreds to thousands of sites, VideoXpert is this generation’s Gateway to Performance.

Accessories

Genuine Pelco accessories provide an upgrade for any video surveillance installation. Engineered to the highest standards and tested extensively to assure precise compatibility and optimum performance, all their accessories offer genuine Pelco quality, supported by the best service and guarantees in the industry. Save time, money, and provide tested and proven solutions, ask for genuine Pelco IP camera accessories.

Open & Integrated

Pelco customers can choose with confidence, knowing Pelco products are designed to be interoperable with solutions from other leading manufacturers and conformant with leading industry standards

Customer Support

Choosing Pelco means choosing their unparalleled commitment to customer support. As the leader in innovative customer service, Pelco delivers an expanding array of services, tools, and programs, all designed to help customers manage their businesses more effectively.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Your physical infrastructure is the building block of your data center. Having the right infrastructure solutions in place is crucial for high reliability, efficiency, and scalability.

Rack and Stack Installation Services:

• • Site Surveys
• • Rack design and layout as needed
• • Receiving and unpacking hardware
• • Inventory of all hardware
• • labeling
• • Serial number recording
• • Professional assembly
• • Rack mounting
• • Power cables provided as needed
• • Network cables provided as needed
• • Intra-cabinet cabling as specified
• • Fully-documented cable list
• • Final documentation of layout and cable runs
• • Digital picture documentation

ECS Installs: 

• • Custom Design Server Racks
• • Cable Management
• • Brackets
• • Installation and Bolting of Server Racks
• • Bolting and Anchoring
• • Grounding
• • Seismic Bracing
• • Structural Calculations
• • Copper Cables (Cat5e, CAT6, CAt6a)
• • Fiber Cables
• • Customized Lengths with Quick Turnarounds
• • Bundled Fiber Design
• • Bundled Cables

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

In order to improve tracking and handling of support requests, Xima Support has implemented a new system to submit tickets. There is now a button on the Support website, “Submit a Ticket”.

This will open up a window where you enter in some basic contact information, a brief description of the problem you’re having and the Chronicall serial key for the account.

This new process will streamline the way Support receives, handles, and can lookup information about tickets submitted to them to improve response time and efficiency.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Avaya IP Office Release 10 is coming out in 2016. Xima is excited about this new release for many reasons. Xima has been collaborating with Avaya over the past year on developing a new set of modern APIs that will provide more flexibility and sustainability to Chronicall. Xima has achieved that with IP Office Release 10 and the new ‘DevLink3′ API. Chronicall is ahead of the game and has been logging using the new DevLink3 API for several months now.

Chronicall will use a new and secure way to connect to Avaya IP Office rather than using the non-secure System Monitor interface. This means that Chronicall will employ a secure connection to communicate with Avaya IP Office, via TCP (connection-oriented) and not rely on UDP (connection-less) methods. Chronicall will still collect all the wonderful detailed information from Avaya IP Office that end-users have grown accustomed to but with more reliability and certainty. Therefore, only positive changes and enhancements for Xima’s world-class logging mechanism called Chronicall.

There will be one change on the licensing side: Avaya will now require Chronicall to use the Avaya CTI license on Avaya IP Office Release 10 and beyond.

Xima is excited for the new changes with the new API as this will strengthen the accuracy and longevity of Chronicall and further augments their solid working relationship with Avaya.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.