Xima strives to provide the best service and support possible. That’s why they offer an optional maintenance plan called Xima Care. Each year of Xima Care provides unlimited access to the Xima support team for technical support, remote installation, assistance with Custom Reports, training sessions for you and your staff, and more. Authorized partners and End-Users can call in directly to the Xima Care support line Monday through Friday from 8:00 am to 5:00 pm MST for instant assistance.

Chronicall users are required to have Xima Care in order to receive major or feature updates.

Maintenance updates, which include bug fixes and performance upgrades, are provided to all users for the feature version they have purchased.

Xima offers a 14-day FREE Trial.

ECS is an authorized Xima reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Better manage your business with Xima Realtime monitoring. While the Cradle to Grave view and Chronicall’s detailed reports allow you to see call data after calls have ended, the Xima Realtime module uses live data about agents, hunt groups, and queues to provide customizable displays and information at a glance. This is true real-time, there is no five-second refresh rate. As soon as a call comes in, or an agent’s status changes, Chronicall incorporates the new data into the unique Agent Timeline, Group Timeline, and Realtime Canvases.

With the Agent Timeline, you can see each agents’ current activities and statuses in a simple timeline format. Unlike other reporting software that only shows what agents are doing at the moment, the Agent Timeline leaves behind a record of each agent’s behavior in the past. This gives a contextual understanding of the data and allows the ability to make critical decisions with confidence and accuracy.

Accurate queue statistics are vital for efficient call center management. The Group Timeline displays these statistics for each hunt group with a set of continuously updating graphs representing the number of queued calls, the longest wait time, and the average wait time side by side. As calls enter or leave a hunt group’s queue, the graphs change accordingly, giving you the knowledge you need in order to adjust your resources in real time.

Turn any screen into a wall board with a Realtime Canvas. Create updating text, marquees, charts, graphs, and images to turn a blank white screen into a customized information portal for yourself or your entire team that looks and works like your own custom-branded software.

With Realtime, you can even run reports on an agent’s status information over a period of time, like idle time, time spent logged into a group, or time spent in Do Not Disturb status. Since these reports plug directly into the familiar Chronicall interface, you can start running them right away.

Xima offers a 14-day FREE Trial.

ECS is an authorized Xima reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

With Chronicall’s revolutionary Agent Dashboards module, you can take Realtime data out of the web browser and onto the desktop. Agents can keep track of customized Realtime data with desktop widgets. Pop-up notifications provide information and tagging options for inbound and outbound calls. Chronicall Presence offers an easy way to see the status of other Realtime agents and send them chat messages.

Once an agent logs in to Agent Dashboards, they’ll be able to view live call data with a desktop widget, customized with Realtime values that fit their needs. Agents can monitor statistics about themselves, their hunt groups, or the entire system without opening Chronicall or looking at a wallboard; everything they need to know is available on their own screen at all times. The Agent Dashboards window can be resized or docked for maximum flexibility, while multiple animation settings allow agents to choose the style they like best.

Agent Dashboards also generates helpful pop-up windows for the agent whenever they make or receive calls, set themselves on DND status, or log out of their extension. These windows allow them to see who is calling and where they are calling from, assign account codes and hunt groups to calls, and give a reason why they are stepping away from the phone. All of this information is stored in Chronicall’s database and can be used to generate detailed reports.

Chronicall Presence is another Agent Dashboards desktop utility that lists the current status of each Realtime agent, along with their agent image, extension, and current call details. Through Presence, agents can even chat and send files to each other or to customers throughout the world. Every chat message is stored within Chronicall and can be reviewed or reported on later.

Take some of the work out of teamwork. Turn each agent’s desktop into a powerful and connected Chronicall workstation with Agent Dashboards.

Xima offers a 14-day FREE Trial.

ECS is an authorized Xima reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

With the Xima Recording Library module, the calls you record with your phone system will be automatically cataloged and ready to listen to from within the Cradle to Grave interface. Finding your recorded calls has never been so simple.

When a recording is created, Xima Recording Library takes the file and compresses it into an efficient Speex (.spx) file, which is optimized for high quality voice playback. Recordings like this typically take up 100 KB of file storage per minute. This means that with only 32 GB of storage space, you could record an agent for eight full hours every workday for two years.

Xima Chronicall intelligently matches each recording with the appropriate call and places a small icon next to that call’s data within Cradle to Grave. This gives you yet another way to easily search, filter, and sort your calls to quickly find the information you need.

Clicking on a recording icon opens an audio player within Cradle to Grave, allowing you to listen to the call instantly. Stop, mute, rewind, fast forward, and jump to any position as easily as you would with any other media player, all without opening any other windows or programs.

Sharing recordings with others is as simple as typing an email address. Send .spx or .wav files to as many recipients as you want without the need to download and attach them over a separate email client. If you want to save a backup copy of a recording or play it later, you can download it to your computer with a few simple clicks

Xima offers a 14-day FREE Trial.

ECS is an authorized Xima reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Chronicall is available to install on Windows and Linux operation systems.

Chronicall is supported on Windows 7, 8, 8.1, 10, 2003, 2008, 2012 r1 & r2.

Chronicall can be installed on Linux Debian and Red Hat-based (Red Hat, CentOS, and Fedora) Linux servers.

Please note that you must have Oracle’s Java 7 or 8 installed prior to the installation.

Xima’s “Minimum Server Requirements” are 125GB Hard Drive, 2 Gigs of RAM, and a Dual Core Processor. However, if your customer increases the amount of Realtime Agent licenses, or call recording you will want to increase the PC’s hard drive space, RAM and processor so Chronicall can perform at its optimal performance.

To get an exact recommendation for your customers please contact your Xima reseller.

Please note that Chronicall is NOT supported by Xima Software or Avaya to be installed on the same server as IP Office Server Edition or the Application Server. Simply install Chronicall on another PC / Server on the network.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Chronicall with Standard Reports provides the best and most detailed reporting of any call reporting solutions available in the marketplace today.

Cradle to Grave reporting allows users to drill-down and see step-by-step exactly what happened on every single call. So whether it’s used for training purposes, verifying information, finding a specific call, disciplinary actions, etc., Chronicall Cradle to Grave reporting provides the most detailed and accurate information to make their decisions.

Besides the Cradle to Grave view, Chronicall gives its users access to over 50 different reports so they can pull group or user information whenever they need to see call performance. All of these reports can also be scheduled to run automatically so companies can monitor their groups, users, trunks, external numbers, local numbers and see when they’re receiving calls, to better staff when agents are available.

The Standard Reports module continues to add value by having an unlimited number of User Accounts so companies can specify who can login to Chronicall, and what they have the ability to see and do. Besides logging in to view information, Chronicall can also be set up to send out notifications anytime that 911 is dialed, or there is a logging issue so users can respond immediately to these situations.

With all the information Chronicall provides about the phone system and so many features available, Chronicall should be a perfect fit for every company.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

The GXP2200EXT is a backlit LCD extension module supported by the GXP2140, GXV3240 and GXP2200. The module includes 20 dual-colored extension keys and 2 arrow keys for page switching (allowing each GXP2200EXT to support up to 40 contacts/extensions.). Connect up to 4 GXP2200EXT modules to compatible Grandstream phones for a total of 160 contacts/extensions.

Description:

The GXP2200EXT extension module is supported by the GXP2140, GXV3240 and GXP2200. The module includes 20 dual-colored extension keys and 2 arrow keys for page switching (allowing each GXP2200EXT to support up to 40 contacts/extensions.) and features a large backlit LCD screen for easy viewing. Connect up to 4 GXP2200EXT modules to compatible Grandstream phones for a total of 160 contacts/extensions. This expansion module supports traditional call features on each of its programmable buttons, including BLA (bridged line appearance)/SCA (shared call appearance), BLF (busy lamp field, standard or event list), Call Park/Pick-up, Speed Dial, Presence, Intercom, and conference/ transfer/forward. The GXP2200EXT is the ideal solution for users that manage high call volumes, including executives and receptionists. By using the GXP2200EXT the telephone attendant can maximize productivity by efficiently monitoring and dispatching multiple incoming calls.

Features:

• • 128×384 backlit LCD display
• • 20 programmable dual-color buttons per module, 2 pages per module (40 contacts total)
• • BLF/speed dial
• • Daisy-chain up to 4 modules for up to 160 contacts/extensions
• • BLA (bridged line appearance)/SCA (shared call appearance), BLF (busy lamp field, standard or event list), Call Park/Pick-up, Speed Dial, Presence, Intercom, and conference/ transfer/forward and more

ECS is an authorized Grandstream reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

The GXP2170 is a powerful enterprise-grade IP phone that is ideal for busy users who handle high call volumes.

This top-of-the-line Enterprise IP Phone features up to 12 line keys/line appearances and 6 SIP accounts using a 4.3 inch color display LCD and full HD audio. It includes up to 48 digital, on-screen speed dial/BLF keys to help users be more productive and efficient. The GXP2170 supports the fastest possible connection speeds with dual Gigabit network ports, features integrated PoE and includes built-in Bluetooth for syncing with mobile devices and Bluetooth headsets.

This Enterprise IP phone can connect to up to four GXP2200 EXT modules with LCD display to access up to 160 speed dial/BLF contacts.

The GXP2170 is the perfect choice for enterprise users looking for a top-notch executive IP phone with advanced functionality.

• • 12 dual-color line keys (with 6 SIP accounts), 5 XML programmable context sensitive soft keys
• • Dual switched auto-sensing 10/100/1000Mbps Gigabit network ports
• • 48 digitally programmable & customizable BLF/fast-dial keys, and supports up to 4 cascaded GXP2200EXT Modules
• • Built-in Bluetooth for syncing headsets and mobile devices for contact books, calendars & call transferring
• • HD audio to maximize audio quality and clarity; full duplex speakerphone
• • Built-in PoE to power the devices and give it a network connection
• • Supports EHS compatible Plantronics headsets
• • Automated provisioning options include TR-069 and XML config files
• • Built-in USB port for importing and exporting data
• • TLS and SRTP security encryption technology to protect calls and accounts
• • 5-way audio conferencing for easy conference calls
• • Use with Grandstream’s UCM series IP PBX appliance for Zero-Config provisioning, 1-touch call recording & more

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

The Grandstream GXP2140 is a versatile Enterprise IP Phone

A versatile Enterprise IP phone, the GXP2140 is a Linux-based device that includes 4 lines, 5 XML programmable soft keys, and 5-way conferencing. A 4.3 inch color LCD screen and HD audio allow for a crisp display and high quality calls. The GXP2140 comes equipped with Bluetooth, USB and EHS capabilities for flexibility.

The phone also comes pre-loaded with weather & currency exchange apps. Add up to four GXP2200EXT modules to view an additional 160 lines, and customize your language for global use.

Including:

• • 4 lines, with up to 4 SIP accounts, 4 dual colored line keys
• • Dual-switched auto-sensing 10/100/1000mbps network ports
• • Supports the GXP2200 EXT Module for up to 160 speed dial/BLF contacts
• • Built-in Bluetooth for syncing headsets and mobile devices for contact books, calendars & call transferring
• • HD audio to maximize audio quality and clarity, full-duplex speakerphone
• • Built-in PoE to power the device and give it a network connection
• • Electronic Hook Switch (EHS) support for Plantronics headsets
• • Automated provisioning options include TR-069 and XML Config files
• • TLS and SRTP security encryption technology to protect calls and accounts
• • 4-way audio conferencing for easy conference calls
• • Built-in USB port for importing and exporting data

ECS is an authorized Grandstream reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

The Grandstream GXP2130 v2 is a flexible Enterprise IP Phone

The GXP2130 v2 is a standard enterprise-grade IP phone that features up to 3 lines, 4 XML programmable soft keys, 8 programmable BLF extension keys, dual Gigabit network ports and 4-way voice conferencing.

This Enterprise IP Phone comes equipped with Bluetooth, Electronic Hook Switch (EHS) support for Plantronics headsets to allow for flexibility. Ideal for SMBs, enterprises and SOHOs, the GXP2130 v2 is the perfect choice for users looking for a high quality, feature rich IP phone with advanced functionality that is simple to use.

Including:

• • 3 lines, with up to 3 SIP accounts, 3 dual colored line keys
• • Dual-switched auto-sensing 10/100/1000mbps network ports
• • Includes 8 dual colored BLF/speed dial keys
• • Built-in Bluetooth for syncing headsets and mobile devices for contact books, calendars & call transferring
• • HD audio to maximize audio quality and clarity, full-duplex speakerphone
• • Built-in PoE to power the device and give it a network connection
• • Electronic Hook Switch (EHS) support for Plantronics headsets
• • Automated provisioning options include TR-069 and XML Config files
• • TLS and SRTP security encryption technology to protect calls and accounts
• • 4-way audio conferencing for easy conference calls

ECS is an authorized Grandstream reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.