Scale Bold New Heights: With Select, Avaya IP Office grows with you as your business accelerates. Support up to 3,000 users at a single location and across 150 networked sites. Give all users the most powerful unified communications and mobility apps to keep everyone connected and productive wherever they happen to be working. The capacity of the built-in audio conferencing bridge is doubled to 512 ports. In addition, it can record the calls for up to 500 customer service agents to help deliver the best customer engagement.
Management Made Easy: Simplified administration is the cornerstone of Avaya IP Office Select. From an intuitive web-based interface, the system administrator can access accounts for all users on a single site or across up to 150 locations. Also, IP Office Select holds all common licenses centrally, making it easier to adapt to changes in user sizes at your locations while maximizing your investment.
Further simplify administration through synchronization with your LDAP directory. The synchronization can be on-demand or as a scheduled task, and can be used to add, edit, and delete users. Fields that can be synchronized from LDAP include Name, Full Name, Extension, and E-mail address.
The Highest Uptime: Midsize businesses demand reliability, and IP Office Select delivers. Not only can an entire location failover to the secondary server, but customizable groups or even single extensions can be configured to failover to any location within the system. In the event of a system outage, the IP phones with active calls stay connected, while idle IP phones simply re-register to the designated failover server. Voice messaging is also critical to many businesses; IP Office Select can be configured as an active-active configuration, providing load balancing between the two servers and full resiliency in case one of the servers becomes unavailable.
Deploying in a virtualized environment? IP Office Select supports VMware HA, an option that provides a virtual standby primary server that protects against system failures.
Powerful Conferencing – Built-in: Built-In meet-me conferencing means all users can host their own password-protected conference bridge to enhance collaboration. Host a multitude of calls simultaneously. Or, schedule them in advance and let IP Office notify participants automatically.
Integrated Collaboration: Effective team engagement goes beyond voice. The ability to share and view documents together in real time with the Avaya Web Collaboration interface takes audio conferences to the next level for faster decision making. The meeting host can even schedule the call and IP Office Select will remind participants when the meeting is about to start. All of this is possible without the need for additional hardware or external systems.
Connect while on the Go: Extend office phones to Apple iPhone and Android smartphones. Choose the most effective method using cellular, Wi-Fi, or 3G/4G networks. IM, presence, directory, and conference controls are integrated into the application for complete control. Even better, a simple tap in an e-mail is all it takes to download, install, and configure the application on smartphones.
The Productive Home Office: Turn home phones (or any other phone) into office phones with the click of a button in a web browser, while maintaining a consistent caller experience. Stay connected to your colleagues with IM, presence, and directory access just as if you were in the office. Control conferences and record calls with a single click. All, with no end-user software to install or maintain.
Enhance Customer Service: Multichannel Contact Center capabilities with IP Office Select Server extend Avaya innovation in contact centers to midsize businesses, giving them the sophisticated capabilities they need in an easy-to-deploy and manage application. Enable your customers to contact you via voice, e-mail, web chat, and fax, and proactively manage the entire customer interaction lifecycle, which can translate into more satisfied customers and a more profitable business.
ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc.
ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.