EnGenius Neutron EWS 24-Port Managed Gigabit 410W PoE+ Switch

Layer 2 Managed PoE+ Switch with Centralized Network Management

Product Highlights:

The EWS1200-28TFP features simplified network configuration, monitoring and management options along with an easy-to-use Web interface. Locally manage up to 50 Neutron EWS APs and centrally manage wired and wireless networks via ezMaster. Power compatible PoE+ devices such as IP cameras, VoIP phones, and APs.

• • (24) 10/100/1000 Mbps Gigabit Ethernet PoE+ Ports; (4) SFP Ports
• • 19” Rackmount Supports 802.3af/at PoE & Total Budget of 410W
• • 4 Types of In-Switch Network Management Options
• • Network Troubleshooting, Monitoring & Email Alerts

ECS is an EnGenius Elite partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Xima Professional Services are the experts at Chronicall Multimedia.

Xima Professional Services will provide the following on each Chronicall Multimedia project:

• • Project Management
• • Call Flow & Data Analysis
• • Install, Program & Provision Chronicall Multimedia
• • Conduct all Testing
• • Quality Assurance Test Plan (hand-off)
• • Contact Center Supervisor Training
• • Contact Center End-User Training
• • Remote Help Desk on ‘Go Live’ Date with a Dedicated Direct Number into Xima Support

ECS is an AVAYA Edge Emerald Level Business Partner & Xima Chronicall Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

What is required on Avaya IP Office for Xima Chronicall Skills Based Routing?

• • Avaya IP Office V1 or V2 or IP Office Server Edition
• • Avaya Voicemail Pro (Preferred Edition)
• • Avaya Voice Compression Module (VCM)
• • One VCM resource is required for each call while connected to Chronicall’s Multimedia server
• • Avaya IP Office R5.0 or Higher
• • Avaya 3rd Party SIP Endpoint License
• • Avaya CTI Link Pro license is required for IP Office version R10 or higher.

ECS is an AVAYA Edge Emerald Level Business Partner & Xima Chronicall Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Xima Chronicall can provide Skills Based Routing, Active Controls, & Queued Call Back

Chronicall Agent Skills License is an Effective and Efficient way to Route Calls to Agents Based on their Skill Group & Skill Level.

Key Features and Benefits

Skills Based Routing: An advanced and more effective way to route calls to agents based on their skill group and skill level. In Chronicall Multimedia, you may create as many skill groups as you desire and place as many agents into the skill groups as you need. Calls can be routed based on; most idle agent, linear, or in a circular call distribution or more importantly, by determining your best skilled agents across all skill groups by using our algorithm: Intelligent Highest Skill First.

Xima Chronicall Skills Based Agent License is full capabilities which include:

Skill Groups: Create an unlimited amount of skill groups to fit your business needs. Using Xima’s Intelligent Highest Skill First routing rule you ensure that your customer gets to the appropriate personnel in a timely manner.

Active State Controls: Provide supervisors with the ability to control agents’ state from the convenience of their desktop PC, via Chronicall. This will enable call center supervisors to log agents in and out of their skill groups, place an agent into a Not Ready state or manage calls in queue.

Agent Desktop: Agents are empowered through Agent Desktop to log in and out of their respective skill groups, place themselves in a not ready state, or continue their after call work (ACW) time to ensure they finish up their process before moving on to the next call.

Queue Call Back: Customers no longer have to wait in queue. Queue Call Back enables customers to wait in line without having to wait on the phone. When their time is up, the system will call them and connect them with an agent.

Cradle to Grave Interface: Chronicall’s unique Cradle to Grave interface allows you to drill down on all this new data. Determine how your agents are doing, when are your peak call times, and if customers are using queue call back and how has that improved their experience.

Music on Hold: Record custom messages for your customers while they wait, or you’re your preferred music by simply adding the music file to Chronicall’s directory. No limit to the number of on hold music options or announcements.

Reporting: Chronicall offers over 50 standard reports so you can easily receive access to the data you need. Scheduled reports can run hourly, daily, weekly or monthly.

ECS is an AVAYA Edge Emerald Level Business Partner & Xima Chronicall Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Why Hosted Avaya IP Office Over Other Hosted Solutions

► Similar features as traditional Avaya IP Office Server Edition Select

► No need for additional training for administrator, same IP Office management interfaces

► Supports both business grade internet or private network (MPLS, Peering, VLAN, P2P links)

► Provides an easier transition from on-premise to cloud and/or hybrid deployments

► Supports a range of Avaya endpoints, including popular 96XX

► Includes Avaya IPOSS (IP Office Support Services) for latest updates & upgrades (Common Control)

► Addresses the growing hosted/cloud and OPEX marketplace demands

► Provides investment protection for customers who have invested in Avaya IP Office phones

Hosted Avaya IP Office Offer includes licensing, support and maintenance (Common Control), hosting services, and basic provisioning & programming.

Licensing:

Each system includes basic Server Edition Select, SIP Trunk ports, Receptionist, VM Ports, and CTI Link Pro licenses.

The customer can then choose between two (2) User Profiles: Telephony Plus or Advanced UC.

Telephony Plus; is functionally equivalent to (1) Avaya IP Endpoint license and entitles the user to such features as: make/receive calls, park & page, basic call logs, call forwarding, call transfer, calling line ID delivery, do not disturb, intercept user, last number redial, three-way calling, voicemail, hot desking, mobile twinning, conference bridge.

Advanced UC; Bundle is functionally equivalent to (1) Avaya IP Endpoint license, (1) Power User license, and (1) Web Collaboration license and entitles the user to the above features PLUS advanced mobile application (one-X Mobile Preferred), voicemail to e-mail notification, PC and iPad softphone, video calling, instant messaging and presence, SFDC plug‐in, Outlook plug‐in, and Lync plug‐in.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Choice of Two User Productivity Types:

Telephony Plus;

♦ Call Management & Admin

♦ Calling Line ID Delivery

♦ Basic Call Logs

♦ Three-Way Calling

♦ Mobile Twinning, Hot Desking

♦ Voicemail PRO

♦ Meet-Me Conference Bridge

♦ Hunt Group (ACD)

♦ Auto Attendant (Multi-Level)

♦ Voicemail to Email

Advanced UC User;

INCLUDES Telephony Plus Features (above) AND

► one-X Mobile Preferred & Portal

► Full Unified Messaging (UMS)

► Instant Messaging & Presence

► Avaya Communicator

► Web Collaboration

► Desktop Integration

Supported Endpoints:

• 9608, 9608G, 9611G, 9641G, & 9621G

• one-X Mobile Preferred (Android, IOS)

• Avaya Communicator (Windows, iPad)

• E129 SIP Deskphone

• B179 SIP Conference Phone

Hybrid Deployment (with a 500V2 expansion on-prem) allows use of analog and digital stations

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

• • Supports up to 2500 Users on Single Instance
• • Powerful Web & Mobile Collaboration
• • Integrated Meet-Me Audio Conferencing
• • Simplified Web-Based Management
• • Increased Resiliency, Security & Encryption
• • Call Recording and Playback
• • Single Number Reach
• • Fully cloud-based or hybrid deployment

Avaya IP Office Proven Track Record of Success

► 12 Million+ users worldwide

► 425,000+ systems worldwide

► Avaya is #1 Worldwide – SME Systems*

► 25% Lower Total Cost of Ownership – Tolly Report

Intermedia SIP Trunking

→ 24/7 Technical Support (<60 Sec Hold Time)

→ 99.999% SLA Supported

→ Easy-to-Use Web-Based Administration

→ Crystal-Clear Voice Quality

→ Full Nationwide E-911 Compliance

→ Undergoes Rigorous Interop Testing

Hosting Platform – Green Cloud Technologies

♦ Geo-Redundant Data Centers

♦ SAS70/SSAE16 SOC I Type II

♦ Uptime Institute Tier 3

♦ Biometric Access Control

♦ Video Surveillance

♦ Redundant Power, Cooling, & Network Facilities

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

CAT5e cabling was the first cable to allow for Gigabit networks. The most common network cabling installed today is still CAT5e.

CAT5e cables allows transport of Gigabit speeds up to 328 ft., (including patch cables)

CAT6 cable provides the ability to have a 10-Gigabit network. It is important to note that 10-Gigabit network on CAT6 cables is limited to 164’, including patch cables.

Therefore, it does not make sense to install CAT6 cabling for distances over 164’. (including patch cables)

CAT6A utilizes an exceptionally thick plastic casing that helps further reduce crosstalk. The biggest difference between CAT6 and CAT6A cables is that CAT6A can maintain 10-Gigabit speeds for the full 328 feet of Ethernet cable.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

If you’re in a business that involves the use of the telephone, I can imagine that you have heard all sorts of telephone etiquette & lack of it

Since 2005, our clients have relied on us to help them provide the best possible call routing, caller ID, messaging, and On Hold experiences for their callers and customers

Here are a few things you can do to enhance your professional image:

• • Take your time when answering the phone with your company greeting             Whether it’s you, the receptionist, or anyone else in your company who answers the phone, please Slow Down
• • Make sure your Dial-By-Name Directories are up to date in your telephone system
• • Insist that All Employees record their name for voice mail
• • Insist that All Employees record a personal greeting for voice mail
• • Insist that All Employees keep their greeting up to date
• • It’s unnecessary to update your greetings daily, but if you do, make sure to keep it current every day
• • Nothing is worse than hearing a voicemail greeting that’s out of date
• • Call your main number once in a while and see how the experience is (would you call back ?)
• • Check your website pages and confirm any telephone numbers listed are still accurate
• • Confirm that your outgoing Caller ID Names are accurate

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

SIP Trunking Saves money and improves reliability by routing calls over the Internet, instead of through wires down the side of the street to the phone company.

Intermedia offers affordable SIP Trunk pricing options that keep communication costs in line with business needs. Whether your business rarely uses the phone or completely relies on it, Intermedia has a SIP Trunking plan that is right for you.

Bundled Plan:

• $16.95 per SIP Trunk per month

• Unlimited Local Calling

• 300 FREE Long Distance Calling Minutes (included per SIP Trunk)

(Additional long distance minutes are billed at $0.0292)

Unlimited Plan:

• $24.95 per SIP Trunk per month

• Unlimited Local Calling

• Unlimited Long Distance Calling (Out-Bound)

Note:

• Minimum of two SIP Trunks per order

• Includes free CNAM (inbound call display)

• DID numbers included (included quantity varies depending on the number of SIP Trunks ordered)

SIP Trunking is one of 30+ essential business applications that are integrated into Intermedia’s Office in the Cloud. With a single control panel, your cloud is easier to use and more efficient to manage. Plus there’s just one bill, one password and one support team.

ECS is an Authorized Agent for Intermedia located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.